Inbound Customer Support Representative
There is no better time than now to join the RPR family! If you are dedicated to providing world-class service, embrace new technology and want growth within a company, then we are looking for you! We offer amazing benefits and a casual office environment in which to work. This is an exciting and rewarding opportunity that plays a vital role in the success of RPR.
Realtors Property Resource® is a wholly owned subsidiary of the National Association of REALTORS® (NAR). It’s headquartered in Chicago, IL with the Customer Support Center located in Omaha, NE. RPR® was created by NAR for the sole purpose of providing REALTORS® with the data they need to meet the demands of their clients and assist them with making complex real estate decisions. The platform provides comprehensive property data, powerful analytics, and dynamic reports.
RPR® is seeking a candidate who is reliable, energetic, self-motivated, versatile and member focused. This position requires our representatives to utilize all of their resources to provide users with a top-notch, concierge level experience.
Job Duties Include:
Take Inbound Interactions ranging from calls, chats, to emails
Use CRM software to document all interactions
Answer user inquiries in a timely manner
Provide users with detailed tutorials regarding navigating the NAR and RPR website and mobile application
Troubleshoot any issues users may encounter
Escalate tickets, when necessary, for further research and resolution
Any other duties assigned per management team
Skills and Qualifications:
Real Estate or Call Center Experience ideal but not required
Customer Service Background
Bilingual is a plus
Health Insurance (Medical, Dental, Vision)
Paid Time Off (Vacation and Sick Days)
2 Week Paid Training
Monday through Friday: Flexible Hours
Like what you see? What are you waiting for? Click Apply! We look forward to hearing from you.
|Date Posted||August 13, 2019|
|Date Closes||September 12, 2019|
|Located In||Omaha, NE|
|Job Type||Full-time Employee|
|Compensation||Hourly Wage, Varies|
|Hours||40 hours per week hours per week; Overtime as needed|
|SOC Category||43-4051.00 Customer Service Representatives|
|Address||3930 S 147th Street|
|City, State and Zip||Omaha, NE 68144|
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