Lead Medical Lab Client Service Representative

GENERAL REQUISITION INFORMATION

EEO Statement:	UNMC is an Affirmative Action Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.
Location	Omaha, NE
Requisition Number:	Staff_13179
Department	Pathology, Microbiology & Immunology 50000521
Business Unit	College of Medicine
Reg-Temp	Full-Time Regular
Work Schedule	Monday-Friday; 9:00 AM - 5:30 PM, rotating weekends and holidays
Remote/Telecommuting	No remote/telecommuting opportunity
Position Summary	Responsible for all duties related to processing and result reporting of outreach laboratory specimens directly impacting patient care: specimen handling, proper specimen storage, test ordering, test availability, specimen requirements and distribution of patient specimens for laboratory testing. Manages information pertaining to patient specimens, and provides responsible, dif?cult, and precise technical and clerical assistance requiring independent judgement, self-motivation, and exacting detail. This position directs daily work of the CSR team to facilitate an ef?cient and effective work environment; assists with the management of procedures including the review, changes, and implementation; as well as provides extensive client service communication with internal and external customers of Regional Pathology Services (RPS), the Nebraska Public Health Laboratory (NPHL), and the Department of Pathology and Microbiology.
Position Details	Additional Information
Posting Category	Healthcare
Working Title	Lead Medical Lab Client Service Representative
Job Title	Health Care Associate (Para)
Salary Grade	HC12H
Appointment Type	C2 - REG OFF/SERV HRLY
Salary Range	$17.404 - $26.106/hourly
Job Requisition Begin Date	06/27/2024
Application Review Date	07/09/2024
Review Date Information:	Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.

Required and Preferred Qualifications

Required Education:	High School education or equivalent
If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)	(Will consider two years post high school education/related experience)
Required Experience	2 years
If any experience is required, please specify what kind of experience:	Clinical experience in a healthcare environment (Will consider two years post high school education/related experience)
Required License	No
If yes, what is the required licensure/certification?	NA
Required Computer Applications:	Microsoft Word
Required Other Computer Applications:	NA
Required Additional Knowledge, Skills and Abilities:	Skilled in customer service
Preferred Education:	Associate's degree
If any degree/training is preferred, please specify the type:	Healthcare or Biological Sciences.
Preferred Experience:	Outreach laboratory setting.
Preferred License:	No
If yes, what is the preferred licensure/certification?:	NA
Preferred Computer Applications:	Microsoft Excel, Microsoft Outlook
Preferred Other Computer Applications:	Sunquest, CoPath, Epic or other patient records software
Preferred Additional Knowledge, Skills and Abilities:	Experience in customer service in healthcare environment. Knowledge of medical terminology. Ability in PC/data entry. Ability to type 50 words per minute
Email to a Friend	https://unmc.peopleadmin.com/postings/86901

EEO Statement

The University of Nebraska Medical Center (UNMC) is committed to creating a diverse and inclusive work and learning environment free from discrimination and harassment. UNMC is dedicated to creating an environment where everyone feels valued, respected and included. UNMC does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. UNMC complies with all local, state and federal laws prohibiting discrimination, including Title IX, which prohibits discrimination on the basis of sex.

Requisition Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a high school education or equivalent?
- Yes
- No
* Do you have clinical experience in a healthcare environment?
- Yes
- No
* If you do have clinical experience in a healthcare environment, please elaborate (If No, indicate NA).
(Open Ended Question)
* Are you proficient in Microsoft Word and Microsoft Outlook?
- Yes
- No
* How did you hear about this position?
- Careerlink
- Employee Referral
- HERC
- Indeed
- Job Fair
- Lincoln Journal Star
- Linkedin
- Omaha World Herald
- UNMC Job Site
- Facebook
- NEWorks
- Handshake
- Other
* If Other, please specify the source. Otherwise, indicate NA.
(Open Ended Question)
* Within the past 6 months, have you been affected by a reduction in force or grant funding expiration with the University of Nebraska Medical Center?
- Yes
- No