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Support Tier 1 Analyst

WorldView LTD. Omaha, NE Salary, Varies
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As a leading provider of ECM (Enterprise Content Management) software and services, WorldView Ltd. provides exceptional opportunities for self-development while building an exciting career in a leading-edge, high-tech industry. As a WorldView employee, you’ll enjoy business casual dress and a comfortable work environment.  If you have the drive and ambition to apply your knowledge and skills, you’ll appreciate the opportunities that WorldView offers. Visit our web site at www.worldviewltd.com to learn more about our company.  Our rapidly growing, innovative company is seeking a full-time, talented team member to fulfill a Support Tier 1 Analyst responsibilities.

 

Summary
As a Tier I Analysts, you will deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies. Tier I Analysts must be able to work independently at a fast pace in a high-tech company. Tier I Analysts must be able to establish and maintain strong customer and employee relationships. Tier I Analysts are required to be on-call on a rotating basis throughout the year.
 

Responsibilities

  1. Provide exceptional customer support to all customers

    1. Maintain professional friendly approach with customers

    2. Listen to customer’s needs and take appropriate measures to assist them

  2. Actively assist with the customer support center

    1. Field customer interactions via phone and email

    2. Create and manage cases in ConnectWise/HubSpot

    3. Thorough documentation is required

    4. Ensure Service Level Agreements are being met

  3. Own the customer experience by providing technical assistance, quality product and technical solutions to customers

  4. Manage multiple support requests, prioritizing where necessary to ensure customer needs are being met

  5. Correctly identify, replicate and thoroughly document issues for efficient case management and case data trending

  6. Provide remote technical and application support to a wide variety of commerce and healthcare professionals

  7. Work cross-functionally with other WorldView departments and personnel to achieve objectives 

  8. Share knowledge through internal knowledge base articles

  9. Foster teamwork and collaboration across all teams

  10. Maintain a professional demeanor under pressure

  11. Own assigned customer requests

  12. Participate in on-call schedule as assigned

  13. Other duties and projects as assigned

Requirements

  1. 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst (1-2 years)

  2. Proven expertise with positive customer service skills and communication skills

  3. Basic computer skills, decision-making, analytical, problem solving and interpersonal skills.

  4. Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication.

  5. Some experience with Azure, SQL, OnBase, HL7 interfaces is a plus

 

LivTech is committed to creating a diverse environment and is proud to be an equal opportunity employer.

 


Summary: WorldView Ltd. is seeking a talented and driven Support Tier 1 Analyst to join our rapidly growing and innovative company. As a Tier I Analyst, you will provide exceptional technical customer support, manage multiple support requests, and work cross-functionally with other departments to achieve objectives. The ideal candidate will have a 2-4 year technical degree or equivalent experience, strong customer service and communication skills, and basic computer skills. Experience with Azure, SQL, OnBase, and HL7 interfaces is a plus. Join our team and enjoy a comfortable work environment and opportunities for self-development. Apply now at www.worldviewltd.com. #SupportTier1Analyst #TechnicalCustomerSupport #HighTechIndustry #OpportunitiesForGrowth #EqualOpportunityEmployer #WorldViewLtd #ECMSoftware #EnterpriseContentManagement #JoinOurTeam
Instant Answers
providedProvided by company
Full-time Employee
Date Posted December 4, 2024
Date Closes January 3, 2025
Located In Omaha, NE
Department Information Technology
Function Information Technology
Job Type Full-time Employee
Compensation Salary, Varies
Shift Custom
Hours 40 hours per week
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68137
Name Tiera

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Group Legal
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Pet Insurance
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • Employee Referral Program
  • Paid Holidays
  • Paid Vacations
  • Remote Access
  • Sick Leave
  • Telecommuting / Work from Home
  • Unpaid Leaves of Absence
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Benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...
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