Inside Sales/Customer Service Representative (CSR)

Description

Perform routine clerical and administrative functions such as drafting corresponedence, scheduling appointments, organizing and maintaining paper and electronic files and providing information to customers.  Assisting CEO, Sales and R & D personnel with project workflow and other daily tasks. 

Skills

• Customer service/Client relations
• Problem solving/Critical Thinking Skills
• Mathematical skills
• Computer skills (Word, Excel, PowerPoint, Outlook, etc.)
• Time Management
• Ability to work under pressure
• Resolving conflict
• Detail Oriented
• Multi-tasking

Duties and Tasks

• Daily and/or weekly reporting sent to Sales Manager/CEO
• Manage telephone calls professionally, efficiently and with good communication skills
• Acknowledge and appropriately greet and assist every customer in a timely manner
• Maintain customer records
• Manage new client documentation requests
• Prepares RFQ's (request for quotes) 
• Creating and/or updating client quotes
• Review client purchase orders and quotes for accuracy
• Schedule client meetings/visits
• Assist Sales Manager, CEO and R & D with other daily tasks

Qualifications

• 3-4 years customer service experience
• Associates degree and strong mathematical skills

Benefits

Benefits include health insurance, dental insurance, vision insurance, life insurance, short and long term disability insurance, 401(k) plan, vacation, paid holidays and more! 

This Customer Service Representative (CSR) position is an excellent opportunity for an individual with 3-4 years of customer service experience and an Associates degree with strong mathematical skills. The CSR will perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files and providing information to customers. Benefits include health insurance, dental insurance, vision insurance, life insurance, short and long term disability insurance, 401(k) plan, vacation, paid holidays and more. #CustomerService #CSR #Administrative #Mathematical #ProblemSolving #CriticalThinking #TimeManagement #ConflictResolution #DetailOriented #MultiTasking #Insurance #401k #Vacation #PaidHolidays