Digital Workplace Endpoint Engineer 2/3/Sr

Description

 
Primary Job Duties and Responsibilities (Essential Job Function)

The Sr digital workplace endpoint engineer provides advanced technical analysis of identified vulnerabilities for windows, telecommunication and network systems, prioritizing and coordinating resolution with various support teams; providing functional expertise and guidance in development of service desk processes, procedures and controls that support IT and information security policies and company’s multiple audit requirements. This position is also responsible for advanced troubleshooting, upgrade and testing guidance for windows, telecommunication and network communication systems including laptops, desktops, phone systems, remote terminal devices, switches, routers and asynchronous transfer mode equipment. The senior systems analyst provides functional expertise and guidance in the development, implementation and support of service desk standards, processes, procedures, and controls to ensure integration with IT and information security policies and company’s multiple audit requirements.

Typical Duties

Acts as the technical lead and performs vulnerability management for windows systems as well as telecommunications and network equipment including IP phones, switches and routers, provides analysis of identified vulnerabilities as well as other potential threats, priorities the order in which to addresses the threats and vulnerabilities, identifies resolution and assigns, monitors and tracks resolution to completion. (25-30%)

Provides technical leadership to staff; may direct work of digital workplace engineers in the completion of assigned tasks. Provides high level operational support of Windows computing environment. Responsibilities include hardware installations, upgrades, operating systems and application software installations and upgrades, backup and recovery administration, maintaining users and peripheral equipment, troubleshooting system and application issues. (20-30%)

Monitors and responds to complex technical hardware and software problems using a variety of hardware and software tools and techniques. Provides primary interface with vendor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. (10-15%)

Manage user identity in Azure Active directory including creating and updating user accounts, managing access via AD groups, generating reports to assist audits. (15%)

Troubleshoot user issues with Microsoft M365 including, but not limited to, Outlook connectivity, managing shared mailboxes, M365 sign-in, setting up and debugging issues with Teams meetings. Lead the development and documentation of appropriate service desk processes, procedures and guidelines that support information technology and information security policies. (10-15%)

Write equipment specifications and purchase equipment for projects. (0-5%)

Assist in the design, implementation and documentation of voice and data systems, network configurations and network architecture, for network upgrade and expansion including hardware and software technology, site locations, business continuity, disaster recovery, and integration of technologies. (5-10%)

Perform any additional responsibilities as requested or assigned. (0-5%)

Make budget recommendations for infrastructure projects and future system requirements. (0-5%)

Position includes estimated 5-10% annual travel to field sites.
 

Qualifications

Bachelor’s Degree in Electrical Engineering, Computer Science, Information Technology, or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor’s degree. A minimum of two years additional directly related technical experience is required.)

A minimum of six years of experience with Intel-based systems administration and PC systems support and development experience.

Employees must be able to perform the essential functions of the position, with or without an accommodation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Position descriptions are developed as guides for the employees of Berkshire Hathaway Energy. The management team of Berkshire Hathaway Energy reserves the right to modify job responsibilities and position requirements to meet the corporate business goals and needs.

Northern Natural Gas