Sr Business Systems Analyst

Purpose of Position 

The senior business systems analyst  provides advanced technical expertise and guidance in the design, development, testing, documentation, implementation and support of system applications including  the asset maintenance management computer system referred to as maintenance control system, or MCS; provides input in maintenance management methodology and process improvement initiatives; provides coordination and accountability for all aspects of MCS system administration, data security and integrity; provides centralized compliance task administration for operating, environmental, and safety procedures; provides analysis and reporting on compliance data; and provides training and day-to-day support for all maintenance management system users.

Primary Job Duties and Responsibilities (Essential Job Functions)

Evaluate requests for new or modified functionality to MCS to determine cost and time estimates and compatibility with current system. Consult with management and users to identify current operating procedures and clarify functionality objectives. Analyze, design, request functional changes through project requests, test, document, and coordinate implementation of application changes including deployment of new mobile device technology. (20-25%)

Provide technical support to operations department management and users and the operations technology department to help ensure effectiveness of the MCS application in day-to-day asset maintenance and compliance business. The support includes, but is not limited to, answering user questions, interpreting system functionalities, completing data and ad hoc report requests, and performing other critical support functions. (20-25%)

Perform critical data administration functions including: implementing pipeline safety and risk department class location and pipeline encroachment density survey results, updating current and historical records while ensuring and maintaining compliance requirements; implementing compliance task changes by researching and analyzing changes to operating, environmental, and safety procedures. (15-20%)

Act as subject matter expert representing operations- pipeline safety  for business transformation efforts including Maximo and Oracle Field Services implementation.    

(10-15%)

Perform advanced system administration functions including defining and maintaining user security, facility and organizational updates, pipeline and facility asset standards, and custom user-defined data. (5-10%)

Perform research and fact-finding to develop or modify the application and related programs; work with vendors to review quality and adaptability of the application; submit and manage technical product improvement requests, custom work requests and technical assistance and troubleshooting requests. (5-10%)

Design training classes and materials and perform on-going application training to field operations personnel. (0-5%)

Collaborate with application users to analyze and develop business requirements for enhancements and problem resolutions. (5-10%)

Provide technical input to assist in development of project planning (5-10%)

Perform additional responsibilities as requested or assigned. (5-10%)

Communications/Contacts

Internal – Operations management and staff, IT management and staff; other Northern Natural Gas organizational groups

External – Suppliers of products and services

Performance Expectations (Key Success Factors)

Demonstration of advanced functional and technical knowledge of the MCS application and the ability to relate and apply such knowledge to the company’s systems and operations business processes.

Ability to apply advanced analytical skills to solving complex business and system problems.

Maintain current detailed knowledge of all operating procedures.

Participation in a leading role on application improvement and enhancement planning that result in achievement of department goals and objectives.

Translate written and oral communications into clear functional specifications, well-crafted designs and high-quality work products.

Emphasis on identification and fulfillment of operations department business needs.

Ability to establish and maintain strong relationships with all business and information technology customers.

Perform responsibilities as directed within determined time frames and with a high degree of accuracy and efficiency.

Provide accurate input into the budget process and contribute to meeting the actual targets.

Establish and maintain effective work relationships within the department and with the user community.

Maintain the professional competence, knowledge and skills necessary to effectively complete responsibilities; enhance job knowledge and abilities by taking personal responsibility for professional development and training.

Maintain sensitive and confidential information regarding company information.

Adhere to and support all company policies.