Community Impact Administrator - Nebraska and Iowa CCBHC

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.  

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.  

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you.  

SUMMARY DESCRIPTION OF WORK

The Community Impact Administrator will serve as a key leader in ensuring the effective implementation and adherence to the Certified Community Behavioral Health Clinic (CCBHC) standards. This position will act as the central connection point for all CCBHC services across the organization in both Iowa and Nebraska, ensuring quality, compliance, and collaboration across service lines internally and with external partners. This position will have supervisory responsibilities in addition to major collaboration and support functions with program directors and staff.  Assignments may entail a wide knowledge base, decision- making, and problem solving.  Community and project organizing, high attention to detail, strong organizational skills, ability to meet deadlines, as well as ongoing task prioritization, are necessities to the success of this role.

Work Schedule: 40 hours per week

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MINIMUM QUALIFICATIONS

• Master’s Degree in human services, psychology, social work, sociology or a related field preferred.
• 10 or more years’ experience in related field
• Behavioral Health administrative and supervisory experience preferred
• Project Management Experience
• Valid driver’s license/ acceptable driving record

Essential Duties and Responsibilities

• *Oversee and ensure that all CCBHC standards are met across all service lines, acting as the operational hub to maintain smooth and efficient processes.
• *Manage relationships and contracts with Designated Collaborating Organizations (DCOs), ensuring clear communication, adherence to standards, and successful partnerships.
• *Program Adherence Coordination: Serve as the main contact for all programs under the CCBHC umbrella to ensure compliance with established standards and guidelines.
• *Quality Assurance: Ensure the quality of all programs within the CCBHC framework, implementing continuous improvement practices and maintaining high service standards.
• *State Partner Networking: Build and maintain relationships with state partners to advocate for CCBHC needs and ensure alignment with state regulations and expectations.
• *EHR Support: Collaborate with Electronic Health Record (EHR) teams to ensure that system setup and operations meet the specific needs of CCBHC programs across service lines.
• *Audit and Site Visit Documentation: Develop and maintain structured documentation for all audits and site visits, ensuring comprehensive and accurate records are readily available.
• *Provides regular supervision and support for all assigned program staff.
• *Collaborates and leads Program Directors and Staff to maximize efficiency and effectiveness of CCBHC grant funds and to ensure best client care.
• *Assists with facilitating the recruitment process for hiring purposes to include, screening applicants, setting up interviews, checking references and working through the recruiting and IT systems for each applicant.
• *Hires, supervises, monitors, trains, evaluates, and develops program staff. Training includes orientation period and ongoing.
• *Responsible for project implementation in the Behavioral Health Programs.
• *Participates in agency wide quality improvement teams and workgroups. Guides implementation of any projects, policies, etc. related to CCBHC or that support this project.
• *Monitors and supervises collection of data and analysis as required for CCBHC standards adherence.
• *Completes all required reports for CCBHC.
• *Regularly reviews data to ensure project is running according to guidelines and quickly makes project adjustments as needed to ensure compliance and efficiency.
• Updates, develops, and completes forms for program needs.
• Monitors and manages deadlines for reports, specific projects, and tasks.
• Coordinates and schedules meetings and organize agendas.
• Networks with community providers and other agency programs to assist clients in accessing needed community resources and to promote Heartland Family Service.
• Assists Program Directors and Grants Director with research for additional dollars to fund CCBHC services and assists with grant writing.
• Local travel: 25%; all other travel less than 10%.
• Create, maintain, and share as appropriate a dynamic self-care plan.
• Strive to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Essential functions of this job are to be performed on company physical work site