A Great Opportunity in a Successful and Growing Company!

Holiday Bright Lights (HBL) has been supplying holiday lighting products for over a decade. As our company evolves each year, we still have our core beliefs of providing quality holiday lighting products – while we continue to innovate products for the future.

HBL is looking for a Customer Service Representative (CSR) who will be responsible for providing the absolute best customer and administrative support in a fast-paced office environment. The CSR should understand office procedures, be very detailed, have the ability to communicate effectively, problem solve and be able to multitask throughout the day. This individual must always maintain a helpful and professional relationship with our customers.

Responsibilities:

Works with HBL sales team, operations, and accounting departments to ensure customer service and accuracy in processing orders
Manage incoming customer calls and emails
Identify, assess and resolve customer needs
Build sustainable relationships with customers and sales team
Process customer orders and collect payments
Manage inventory with operations team
Assist accounting with payment processing and statement explanations
Utilize software to create reports as needed
Special projects and other duties as assigned

Requirements:

Associate’s degree in business, accounting, or related field; or 2 years of equivalent experience
Strong attention to detail skills
Courteous and polite phone skills
Ability to answer customer questions rapidly and professionally with a sense of urgency
Sage Software experience a huge plus
Basic knowledge of accounting
Proficiency in Excel strongly preferred
10Key and accurate data entry skills
Ability to multitask in fast-paced office
Able to work independently
Excellent people skills and able to interact well in a team
Able to bring new ideas to the table to make processes and policies more efficient
Interest/experience in the lighting industry a plus

Customer Service Representative

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