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Software Engineer

West Corporation Dublin, OH

Job Description



Do you get excited about finding new ways of configuring software to help solve communication challenges? Do you have a knack for analyzing code and driving processes to improve efficiency and effectiveness?

West Interactive Services is seeking a Software Engineer to help develop outstanding communication solutions for the country's leading utility companies.

Interactions with utility customers - about anything from weather alerts, to power outages, to electric bill reminders - are critical to one's everyday life, which is why companies partner with West to serve more than 70 percent of U.S. households.

Modern self-service technologies and proactive engagement strategies continue to make frequent, intuitive and personalized communication easier on utility companies and their customers. That's where we want your help.

Responsibilities will include the following:

  • Research, design, and develop new, or enhance current, applications and/or systems to efficiently and effectively meet criteria that have resulted from business or performance improvement requirements
  • Continually keep up-to-date on new products, development tools, industry trends, and methodologies for incorporation into system platforms which includes conducting an assessment of current and future information technologies
  • Define project requirements by meeting with management and end-users to gain a thorough understanding of project or project task needs, providing leadership and technical direction during all stages
  • Write design requirements which may include both preliminary and firm estimates of system requirements, benefits, personnel, costs, timelines, etc., for review by management
  • Participate in business meetings to identify and understand the companys goals and objectives in order to develop a system that will meet the companys current and future business needs
  • Meet with end users (e.g., clients, internal customers, etc.) to further identify system requirements, assisting with evaluating and analyzing specifications to determine if request is possible with existing resources
  • Review analysis with end users and/or external vendors, evaluating and discussing possible options or recommendations
  • Analyze and evaluate current application or system architecture to determine areas that need improvement or expanded functionality




  • Bachelors degree from and accredited college or university in computer science, MIS, or a related field required


  • Minimum four years increasingly responsible programming experience using a standard coding language and/or platform required
  • Excellent verbal and written communications skills
  • Effective time management

The ideal candidate will have experience in the following areas:

  • Java
  • Maven
  • Junit
  • Knowledge of multi-threaded concepts
  • Relational Databases, including Oracle, MySQL, PostgressSQL
  • Hibernate or other Java based persistence frameworks
  • VXML
  • Perl
  • Quartz
  • Experience setting up Linux/Unix systems
  • Shell scripting
  • Jenkins
  • Microsoft Office Tools (Word, Excel, Visio)

The Interactive Services division of West provides automated customer experience solutions to the largest and most recognized companies in the world, from the largest cable and satellite television companies, to national retailers and the pharmacy down the street. We design, build and integrate the platforms, products, and applications for those companies to engage their customers using automated phone systems, mobile messaging, push notifications, social media, and more.

Have you ever called in to check your flight-status, texted back and forth with a customer service rep, or received a notification that your prescription is ready? Chances are, you've interacted with West. We have been empowering organizations to deliver smart, fast and personal self-service options to customers like you for 30 years. Our experts made 3.4 billion multi-channel interactions possible in 2015 alone. Simply put, we help brands create connected customer experiences.

Located in Dublin, Ohio, supporting our utility team.

If you are interested in this position and meet the minimum requirements, apply online today!

Applications will be accepted through 10/24/17.

EEO Employer 

Job Details

Date Posted October 11, 2017
Date Closes October 12, 2018
Requisition 118625
Located In Dublin, OH
SOC Category 00-0000.00