Do you get excited about finding new ways of configuring software to help solve communication challenges? Do you have a knack for analyzing code and driving processes to improve efficiency and effectiveness?
West Interactive Services is seeking a Software Engineer to help develop outstanding communication solutions for the country's leading utility companies.
Interactions with utility customers - about anything from weather alerts, to power outages, to electric bill reminders - are critical to one's everyday life, which is why companies partner with West to serve more than 70 percent of U.S. households.
Modern self-service technologies and proactive engagement strategies continue to make frequent, intuitive and personalized communication easier on utility companies and their customers. That's where we want your help.
Responsibilities will include the following:
The ideal candidate will have experience in the following areas:
The Interactive Services division of West provides automated customer experience solutions to the largest and most recognized companies in the world, from the largest cable and satellite television companies, to national retailers and the pharmacy down the street. We design, build and integrate the platforms, products, and applications for those companies to engage their customers using automated phone systems, mobile messaging, push notifications, social media, and more.
Have you ever called in to check your flight-status, texted back and forth with a customer service rep, or received a notification that your prescription is ready? Chances are, you've interacted with West. We have been empowering organizations to deliver smart, fast and personal self-service options to customers like you for 30 years. Our experts made 3.4 billion multi-channel interactions possible in 2015 alone. Simply put, we help brands create connected customer experiences.
Located in Dublin, Ohio, supporting our utility team.
If you are interested in this position and meet the minimum requirements, apply online today!
Applications will be accepted through 10/24/17.
|Date Posted||October 11, 2017|
|Date Closes||October 12, 2018|
|Located In||Dublin, OH|