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Business Process Analyst - TeleVox Solutions

West Corporation Mobile, AL

Job Description



Imagine getting paid to positively impact the lives of more than 1.5 million people daily. Now imagine having fun while you do it. Sound interesting? That's what it's like to work at West as part of the team that supports TeleVox Solutions. As the healthcare offering of West Interactive Services, TeleVox Solutions are automated voice, email, text message and web communications that healthcare providers can send to their patients to support them in becoming and staying healthy. Whether it's reminding patients to attend doctor appointments that are an important part of treatment, encouraging them to schedule cancer screening tests or motivating them to take their medications daily, West's TeleVox Solutions create opportunities for healthcare providers to engage and activate patients.

West is in search of a Business Process Analyst. Do you enjoy the fast-paced, continually evolving atmosphere of a growing company, with a knack for understanding and improving processes?  This might be just the position for you!

A Business Process Analyst is responsible for:

  • Reviewing new and existing departmental processes (e.g., task services, procedures policies, training, documentation, etc.,) ensuring efficiency and quality service
  • Participating in and leading workflow process improvement projects which include recommending changes to management and follow-up changes by monitoring process performance, analyzing data, preparing reports to measure effectiveness of changes implemented
  • Driving process enhancements and adherence throughout the organization to support workflow business strategies
  • Partnering with business unit management and information technology leaders to design processes supported by workflow ensuring processes support both internal customer goals and objectives





  • Bachelors degree from an accredited college or university with major course work in marketing, business administration, or a related field required
  • Equivalent work experience in a similar position may be substituted for educational requirements


  • Minimum two years' experience required in business analytics or the analysis and development of processes and procedures, preferably in a related industry
  • Demonstrated understanding of end to end product life cycle preferred
  • Six Sigma Green Belt or higher preferred


  • Intermediate knowledge of MS Word, Excel, Access, and PowerPoint required 

We're looking for motivated people who are ready to push one of the largest enterprise communication technology companies to even greater heights. People who are ready to toss aside strict dress codes, clock-watching afternoons and working for the weekend. People who love their jobs and believe in what their company stands for. People who are ready to embrace the opportunity growing in their own backyard.

Our employees are the lifeblood of our company, so we take care to ensure that every team member embodies our core values of Integrity, Trust, Caring, Resilience, Authenticity, Camaraderie and an œAll In approach to their work. TeleVox Solutions team members enjoy a nurturing, collaborative environment, including top-notch benefits, competitive salaries and personal growth opportunities. Not to mention the fun that comes with free food truck lunches, hula hoop competitions, cutthroat ping pong, impromptu ice cream parties and casual Fridays (as well as all the other days that end in œY).

About West

The West Interactive Services group of companies believes in putting meaningful communication at the forefront of every client, customer and employee relationship. We help companies connect and engage with their audiences and we're trying to change the fundamental way that happens. Interactive Services provides creative, tailored omni-channel engagement solutions that drive business results and inspire people to take action. We enable interaction between millions of people worldwide every day. Voice, email, mobile push, SMS, web, social media - we do it all! We connect. We deliver. We are West.

If you are interested in this position and meet the minimum requirements, apply online today!

Applications will be accepted through 8/21/17.

EEO Employer 

Job Details

Date Posted August 8, 2017
Date Closes August 9, 2018
Requisition 119293
Located In Mobile, AL
SOC Category 00-0000.00