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WoodmenLife is a different kind of life insurance company: we're not-for-profit, and we exist to benefit our members through every stage of life.  We are committed to family, community, and country, and our associates can participate in a variety of fun, social, and volunteer activities.  WoodmenLife offers insurance, annuities, mutual funds, and 529 College Savings Plans.

WoodmenLife embraces diversity and works hard to provide a quality, team-oriented work environment.  Dedicated to excellence, we offer a variety of opportunities for personal and professional growth, in an effort to realize the full creative potential of all associates.

Explore all that WoodmenLife has to offer at thisiswoodmenlife.com.

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Manager, Production Support

 
Located In:  Omaha, NE
Zipcode:  68102
Date Posted: 
Requisition:  2147
Department:  Operations Support
Job Type:  Full-time Employee
Start Date:  Immediately
Positions Available:  1
Occupational Category:  43-5061.00 Production, Planning, and Expediting Clerks
 

Great Culture, Great People, Great Company

If you’re looking for a company that’s big enough to have exciting and challenging business opportunities, yet small enough to make a personal impact – WoodmenLife may be the place for you.

We’ve been a fixture in downtown Omaha over 125 years, and we promote a family-first environment with flexible work schedules, a team-oriented atmosphere, and a culture that encourages personal and professional growth, knowledge and community involvement.

As a not-for-profit, WoodmenLife is a different kind of insurance company. We give back revenues to our members, not investors. We’ve been around for more than a century because we’ve always kept our promises. Through recessions and wars, we’ve remained stable and reliable.

If you want to be part of an organization where you’re not just an employee – you’re a valued member of the family – WoodmenLife is the place for you!

  

 

POSITION PURPOSE:

This position is responsible for the management of Production Support. Production support includes all mail operation activities and management of major company-wide production system support issues and recovery. The mail operation activities include the oversight of both internal and external 3rd party processing.

 

Directs all operational activities and budgets associated with the internal and external printing of Woodmenlife certificate packages and member correspondence, inventory management and warehousing, mail operations and the management of postal expenses. This includes overseeing the management and reconciliation of external 3rd party services. The 3rd party management includes contract negotiations, file and postage monitoring/reconciliation and ensuring adherence to defined SLA’s/Quality standards.

 

This position is also responsible for overseeing major production issue resolution management through the Issue Recovery team. This team focuses on Issue Resolution for major computer/system problems. This cross divisional team works to resolve issues, correct member data, determine the root cause and resolution, and ensures preventative measures are put in place to alleviate future risk.

ESSENTIAL JOB FUNCTIONS:

  • Plans, staffs, and leads mail operations activities for the WoodmenLife Home Office, including managing associate performance in accordance with established guidelines, coaching and motivating direct reports, and administering compensation.
  • Directs all operational activities and budgets associated with the internal and external printing of WoodmenLife certificate packages and member correspondence,
  • Create and manage three annual revenue/expense budgets (aprx 2 million annually) in order to achieve established goals.
  • Directs and oversees inventory warehousing, distribution, and mail operations.
  • Oversees the management and reconciliation of external 3rd party services. Third party management includes: contract negotiations, file and postage monitoring/reconciliation and ensuring adherence to defined SLA’s/Quality Standards. Currently there are a number of external vendors including: Content Critical Solutions, Pitney Bowes (PSI), NeoPost, Quad Graphics, and the USPS.
  • Responsible for major production issue resolution management through the Issue Recovery team. This team focuses on Issue Resolution for major computer/system problems placing WoodmenLife at significant financial risk. Historically, these problems have often been undiscovered for years and can have significant member impact and financial implications to the Society. This cross divisional team works to resolve issues, determine cause of exception, and ensure preventative measures are put in place to alleviate future risk.
  • Responsible for handling daily heat tickets for the Business and BT, which involve identifying the root cause, correcting the existing issue, and ensuring a long term fix, whether systematic or procedural.
  • Analyzes, plans and implements procedures and systems to drive productivity levels, establish efficiency, and maintain best practices.
  • Manages daily support work orders/projects from conception to implementation, ensuring projects meet time and budgetary constraints.
  • Collaborates pro-actively and successfully across departmental boundaries.
  • Communicates with peers and upper-management on departmental operations.
  • Manages and maintains vendor and supplier relationships to meet the needs of the company.
  • Performs other duties as assigned by management.

QUALIFICATIONS:

  • BS/BA degree in areas related to business or management preferred, or equivalent work experience.
  • 5 or more years of experience managing in a related field or environment preferred.
  • Strong knowledge of both the print and mail industries is essential.
  • Knowledge of business and management principles and practices, to include strategic planning.
  • Must possess strong project management and organizational skills with the ability to multi-task.
  • Strong analytical skills and an attention to detail.
  • Previous experience analyzing and conducting process improvement related to business processes in an operational environment
  • Must be able to work well with deadlines and in a team environment
  • Ability to define problems, collect data, establish facts and draw valid conclusions and effectively adapt to rapidly changing technology
  • Ability to communicate clearly and effectively both verbally and in writing.
  • Proven ability to lead, direct, and delegate to others.
  • Knowledge of basic business mathematics and budgetary planning.???????
  • The ability to provide seamless, trustworthy, attentive and resourceful (S.T.A.R.) customer service.

 

 

WoodmenLife offers a competitive compensation package and a comprehensive benefits package. As part of WoodmenLife’s employment process, candidates will be required to complete a criminal background check, credit check (where required for position), Fingerprint check (where required for position), drug screen and reference checks. Any offer of employment will be contingent upon successfully passing the above.

WoodmenLife is committed to excellence in diversity by creating an inclusive work environment that values and respects all individuals. We welcome and embrace associates, regardless of background and beliefs. WoodmenLife respects every associate’s unique perspective and contribution. We are committed to creating an inclusive environment that values differences, and creates opportunities for growth, leadership and service. This commitment includes providing equal opportunity in recruitment, employment and promotion, training and community outreach. WoodmenLife is also dedicated to strengthening the communities in which its employees live.

APPLICANTS WITH DISABILITIES SHOULD ADVISE THE HUMAN RESOURCES DEPARTMENT AT THE TIME OF APPLICATION IF SPECIAL ACCOMMODATIONS ARE NEEDED.

 Woodmen of the World Life Insurance Society (WoodmenLife) is an equal opportunity employer. 

What's in Your Future

WoodmenLife is big enough to have exciting and challenging business opportunities, yet you'll never be just another face in the crowd.  Find out for yourself at thisiswoodmenlife.com.

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