Werner Enterprises

Road Breakdown Agent

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Located In:  Omaha, NE
Date Posted: 
Requisition:  743999695020024
Occupational Category:  00-0000.00

Company Description

Werner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company, with coverage throughout North America, Asia, Europe, South America, Africa and Australia. Werner maintains its global headquarters in Omaha, Nebraska and maintains offices in the United States, Canada, Mexico, China and Australia. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and local van; expedited; temperature-controlled; and flatbed services. Werner's Logistics portfolio includes freight management, truck brokerage, intermodal, and international services. International services are provided through Werner's domestic and global subsidiary companies and include ocean, air and ground transportation; freight forwarding; and customs brokerage.

Job Description

Road Breakdown Agents assist company drivers in repairs, breakdowns, and repair instructions either by routing them to terminals or providing direction for on the road repairs. This position also plays a major part in the success of warranty recovery of any failed components on Werner Equipment.

  • Answer telephone breakdown calls reported by company drivers or customers and input related information into the computer system.
  • Review and authorize all purchases, repairs, and purchase receipts by drivers, tracking of warranty repairs, truck recalls, notifying the Operations department of trucks due for service.
  • Communicate with repair facilities or repair shops to monitor repair progress, and to close billing charges and purchase order jobs.
  • Review and approve computer transmitted reports by drivers via satellite communication for on the road repairs.
  • Receive and send fax requests to shops pertaining to billing or repair instructions.
  • Coordinate with the Operations department routing to get loads to repair shops or to terminals for repairs or downtime.
  • Communicate with outside terminals through the computer system to notify of repairs needed or check repairs done to designated trucks.




  • High school graduate or equivalent experience.
  • Two to three years transportation industry experience preferred.
  • One to two years of AS400, PC, and mechanical training is preferred.


Additional Information

All your information will be kept confidential according to EEO guidelines.


Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law.  We encourage applicants of all ages as we do not discriminate on the basis of an applicants age.


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Werner Enterprises is an Equal Opportunity Employer

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