Werner Enterprises

Dedicated Road Breakdown Agent

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Located In:  Omaha, NE
Date Posted: 
Requisition:  743999681680150
Occupational Category:  00-0000.00

Company Description

Werner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company, with coverage throughout North America, Asia, Europe, South America, Africa and Australia. Werner maintains its global headquarters in Omaha, Nebraska and maintains offices in the United States, Canada, Mexico, China and Australia. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and local van; expedited; temperature-controlled; and flatbed services.  Werner's Logistics Services portfolio includes freight management, truck brokerage, intermodal, and international services. International services are provided through Werner's domestic and global subsidiary companies and include ocean, air and ground transportation; freight forwarding; and customs brokerage.

Job Description

Our Dedicated Road Breakdown Agents manage all aspects of road breakdown with the company's drivers along with 3rd party providers. The Dedicated Road Breakdown Agent is the single point of contact when assisting drivers in repairs, breakdowns, and repair instructions either by routing them to terminals or providing direction for on the road repairs. This position also plays a major part in the success of warranty recovery of any failed components on Werner Equipment.


  • Review and authorize all tractor parts purchases, tractors repairs, and tractor supplies and maintenance purchases/ receipts by drivers.

  • Track and record all services that have been completed for warranty repairs, truck recalls and service campaigns.

  • Monitor and notify the Fleet Managers of upcoming truck PM service requirements.

  • Follow-up and communicate with repair facilities or Service providers to monitor repair progress, and to approve and invoice the provider for the repairs completed.

  • Review and approve computer transmitted requests by the drivers via satellite communication for over-the-road repairs.

  • Coordinate with the Fleet Managers on the necessary routing of tractors to the selected repair shop or to the required terminal for the necessary repairs.

  • Communicate with outside terminals through the Werner Enterprises computer system to notify of the repairs required and completion date with the fleet management team.

  • Receive and send fax requests to shops pertaining to billing or repair instructions.

  • Manage and coordinate all equipment recall campaigns within the assigned fleets.

  • Coordinate payment to the vendors.



  • High school graduate or equivalent experience

  • Two to three years transportation industry experience preferred

  • One to two years AS400 and/or computer experience preferred

  • One to two years mechanical training experience preferred


Additional Information

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law.  We encourage applicants of all ages as we do not discriminate on the basis of an applicants age.

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Werner Enterprises is an Equal Opportunity Employer

Notice: On-Site Fitness Center and Cafeteria at the Omaha headquarters location.

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