Werner Enterprises

Customer Service Manager - Off Hours

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Located In:  Omaha, NE
Date Posted: 
Requisition:  743999674900263
Occupational Category:  00-0000.00

Company Description

Werner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company, with coverage throughout North America, Asia, Europe, South America, Africa and Australia. Werner maintains its global headquarters in Omaha, Nebraska and maintains offices in the United States, Canada, Mexico, China and Australia. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and local van; expedited; temperature-controlled; and flatbed services. Werner's Logistics portfolio includes freight management, truck brokerage, intermodal, and international services. International services are provided through Werner's domestic and global subsidiary companies and include ocean, air and ground transportation; freight forwarding; and customs brokerage.

Werner Enterprises Intermodal Services is supported by our 23,000 asset trailers and the ability to access more than 63,000 free-running containers. We are looking for highly analytical, motivated and personable individuals to add to our Intermodal and Dray Operations team. Our Intermodal Division helps analyze customer networks, provide customized shipping solutions and manage freight throughout the entire supply chain. 

Job Description

The main purpose of this position is continued customer service functions need to ensure customer satisfaction, on-time delivery, and input accuracy during the after hours. Knowledge for this position must encompass every product line our company offers and the employee must be able to demonstrate the ability to apply this knowledge to the situation at hand.


  • Monitor customer freight during the after hours in order to maintain customer on-time expectations.
    Develop and execute corrective actions plans, coordinate those plans with all parties involved and ensure any necessary communication to day staff is made. Demonstrate operational knowledge of all product types available in the Werner portfolio.

  • Receive customer load requests via telephone, e-mail, fax machine, and E.D.I., contact and tender loads to Werner Enterprises, VAS designated carriers, customer designated carriers, VAS brokerage, and VAS Intermodal.  Monitor changes in load status.  Manage outside carriers and coordinate customer loads between Werner and partner carriers.

  • Manage carrier On-Time Service levels in order to meet customer needs.
  • Perform other related duties as assigned by supervisory personnel.




  • A minimum of a Bachelors degree from an accredited college or university, or equivalent experience.
  • Two to three years customer service experience preferred.
  • Two to Three years transportation/brokerage experience preferred.
  • One to two years AS400 or P.C. experience preferred.


Additional Information


Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicants age.


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Werner Enterprises is an Equal Opportunity Employer

Notice: On-Site Fitness Center and Cafeteria at the Omaha headquarters location.

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