Werner Enterprises

Intake Claims Representative

Bookmark and Share
Located In:  Omaha, NE
Date Posted: 
Requisition:  743999680020286
Occupational Category:  00-0000.00

Company Description

Werner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company, with coverage throughout North America, Asia, Europe, South America, Africa and Australia. Werner maintains its global headquarters in Omaha, Nebraska and maintains offices in the United States, Canada, Mexico, China and Australia. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and local van; expedited; temperature-controlled; and flatbed services. Werner's Value Added Services portfolio includes freight management, truck brokerage, intermodal, and international services. International services are provided through Werner's domestic and global subsidiary companies and include ocean, air and ground transportation; freight forwarding; and customs brokerage.

Job Description

The main purpose of this position is to manage a steady volume of incoming calls involving new transportation claims (ie. Bodily Injury, Property Damage Liability, Workers Compensation and Cargo Claims). Initial triage aspects to minimize our Companys risk exposure may include but are not limited to troubleshooting inquires from our drivers, customers and 3rd party entities, hiring independent adjusters, updating our internal departments on the status of the severity of the accident and effectively communicating with all parties to guide themthrough the initial claims process. Accurate and expedient data entry is essential to the success of this position.


The job functions listed below represent the essential job duties and responsibilities of the above-listed position.

  • Answer incoming calls from drivers, claimants, and customers pertaining to Liability, WC, and Cargo issues. Project a professional company image through phone interaction. Transfer calls to appropriate staff.
  • Identify, research and resolve customer internal and external issues using the computer system.
    General clerical duties including opening mail, building files, ordering police reports, electronic file attachment and typing.
  • Initial claim investigation and triage handling - Enter claims types: Liability BI, PD and WC Units based on repair order bills, damage estimates, and/or vendor bills for resolution of damages.
  • Perform other related duties as assigned by supervisory personnel.
  • Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.



The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to work well with others and follow direction from adjusters and management.
  • Excellent organizational skills.
  • Excellent interpersonal and communication skills.
  • Excellent customer service skills.
  • Skill in operating a PC and various Windows based programs.
  • Skill in operating a multi-line telephone and various office equipment.
  • Ability to meet deadlines.


  • An Associates Degree equivalent experience preferred
  • One to two years insurance or equivalent experience preferred.
  • Familiarity with spreadsheet and database information systems preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.


Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicants age.


Videos To Watch

Apply for this Job

Werner Enterprises is an Equal Opportunity Employer

Notice: On-Site Fitness Center and Cafeteria at the Omaha headquarters location.

View other jobs at Werner Enterprises...

More About Us

A photograph of Werner employees in cubicles

Search for positions

Explore your opportunities and discover a career path for you.

Read More

A photograph of the Werner Global Headquarters in Omaha, Nebraska

Department Info

Werner Enterprises has a wide variety of associates filling a variety of different roles.

Read More

A photograph of a college student being interviewed

College Opportunities

Just graduated? See why Werner Enterprises may be the perfect opportunity for you.

Read More

A photograph of Werner employees in a meeting


Find out what our associates are saying about working at Werner Enterprises.

Read More

A photograph of a happy family


From medical, dental and vision plans to other optional programs, Werner Enterprises offers a variety of benefits.

Read More

We Are Many Things Video

We Are Many Things

Click to watch our video.