Werner Enterprises

Driver Support Agent

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Located In:  Omaha, NE
Date Posted: 
Requisition:  743999675593484
Occupational Category:  00-0000.00
 

Company Description

Werner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company, with coverage throughout North America, Asia, Europe, South America, Africa and Australia. Werner maintains its global headquarters in Omaha, Nebraska and maintains offices in the United States, Canada, Mexico, China and Australia. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and local van; expedited; temperature-controlled; and flatbed services. Werner's Logistics portfolio includes freight management, truck brokerage, intermodal, and international services. International services are provided through Werner's domestic and global subsidiary companies and include ocean, air and ground transportation; freight forwarding; and customs brokerage.

Job Description

JOB SUMMARY

The main purpose of this position is to assist Company Drivers and Owner Operators with questions regarding fuel, permits, toll, and their paychecks or settlements.

 

ESSENTIAL JOB FUNCTIONS

The job functions listed below represent the essential job duties and responsibilities of the above-listed position.

  • Answer phone calls from drivers, record and solve problems, explain their paychecks with regard to deductions and amounts, resolve any errors that might have occurred, and research settlement pay issues on Owner/Operator settlements. Issue advances to drivers for company expense and personal money.

  • Answer phone calls from drivers and advise them on fuel locations, cash fuel, and authorization number for emergency fuel.

  • Assist drivers in person or over the phone by ordering registrations, licenses, or permits, and answering questions regarding permit requirements.

  • Order and cancel toll passes from states as needed. Answer toll calls from drivers, terminals, or state agencies.

     

  • Qualifications

    EDUCATION AND EXPERIENCE

  • High school graduate or equivalent certification.

  • One to two years of customer service in a phone center environment preferred.

  • Six months of experience within the truckload segment of the transportation industry preferred.

  • One year with the AS400 system experience preferred.

  • One to two years of typing and data entry experience preferred.
  • Additional Information

    All your information will be kept confidential according to EEO guidelines.

     

    Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law.  We encourage applicants of all ages as we do not discriminate on the basis of an applicants age.

     

    Apply for this Job

    Werner Enterprises is an Equal Opportunity Employer

    Notice: On-Site Fitness Center and Cafeteria at the Omaha headquarters location.

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