Werner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company, with coverage throughout North America, Asia, Europe, South America, Africa and Australia. Werner maintains its global headquarters in Omaha, Nebraska and maintains offices in the United States, Canada, Mexico, China and Australia. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and local van; expedited; temperature-controlled; and flatbed services. Werner's Logistics portfolio includes freight management, truck brokerage, intermodal, and international services. International services are provided through Werner's domestic and global subsidiary companies and include ocean, air and ground transportation; freight forwarding; and customs brokerage.
The main purpose of this position is to ensure that tractor detention charges are accurately compiled, analyzed, verified, and audited, prior to the billing process
Responsible for researching notifies, pending, held and billing tractor detention. The #1 goal is to communicate effectively following the customer's business rules to avoid tractor detention events. Research involves using internal sources including customer profile information, driver messages, Imaging to determine if the tractor detention is billable according to the customer's business rules. Billable events are based on a combination of accurately compiled and analyzed internal information for tractor detention billing.
Monitor, maintain and manage assigned customer accounts for detention billing. Ensuring internal customer profile information is up to date per customer's published rates. Effectively communicate with customers, AE's and marketing team to ensure accurate decision making when billing tractor detention.
A minimum of a Bachelors degree from an accredited college or university, or equivalent experience.
Two to three years customer service experience preferred.
One to two years transportation experience preferred.
One to two years AS/400 or personal computer experience preferred.
All your information will be kept confidential according to EEO guidelines.
Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicants age.
Werner Enterprises is an Equal Opportunity Employer
Notice: On-Site Fitness Center and Cafeteria at the Omaha headquarters location.