Werner Enterprises

Customer Service Assistant - Intermodal

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Located In:  Omaha, NE
Date Posted: 
Requisition:  743999671254330
Occupational Category:  00-0000.00

Company Description

Werner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company, with coverage throughout North America, Asia, Europe, South America, Africa and Australia. Werner maintains its global headquarters in Omaha, Nebraska and maintains offices in the United States, Canada, Mexico, China and Australia. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and local van; expedited; temperature-controlled; and flatbed services. Werner's Value Added Services portfolio includes freight management, truck brokerage, intermodal, and international services. International services are provided through Werner's domestic and global subsidiary companies and include ocean, air and ground transportation; freight forwarding; and customs brokerage.

Job Description

The primary function of this position is to support the operations personnel, systems and processes for a designated logistics customer project.The job functions listed below represent the essential job duties and responsibilities.

  • This position is paid hourly with a 40 hour work week 7:30 a.m. to 4:30 p.m. (with the potential of flexibility depending on business need). 
  • Collect, review and enter shipment information in the computer (i.e., reference numbers, location information, schedules, rates and carrier information), using Microsoft Word, Access, Excel, and the Internet. This data Is collected via electronic or by phone. 
  • Handle customer and carrier inquiries regarding the status, and location of scheduled and en-route shipments. This involves contacting carriers to request the information or accessing the computer system(s) to find the information and trace shipments.
  • Schedule pickup and delivery appointments for shipments with customers and carriers.
  • Prepare shipping paperwork as needed.
  • Generate shipment status and other reports for internal and external customers.
  • Maintain stakeholder files within the computer system(s) for assigned customer project(s) (name,locations, phone numbers, contacts, etc.)
  • Perform other related customer service and administrative duties as assigned by supervisory
  • Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.




  • High School graduate or equivalent experience.
  • Strong communication and organizational skills. Able to interface with people in a professional, intelligent and business like manner.
  • One to two years data entry experience preferred.
  • Six months customer service experience preferred.


Additional Information

All your information will be kept confidential according to EEO guidelines.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law.We encourage applicants of all ages as we do not discriminate on the basis of an applicants age.

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Werner Enterprises is an Equal Opportunity Employer

Notice: On-Site Fitness Center and Cafeteria at the Omaha headquarters location.

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