Werner Enterprises

Agent Support Associate

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Located In:  Omaha, NE
Date Posted: 
Requisition:  743999671266806
Occupational Category:  00-0000.00
 

Company Description

Werner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company, with coverage throughout North America, Asia, Europe, South America, Africa and Australia. Werner maintains its global headquarters in Omaha, Nebraska and maintains offices in the United States, Canada, Mexico, China and Australia. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and local van; expedited; temperature-controlled; and flatbed services. Werner's Logistics portfolio includes freight management, truck brokerage, intermodal, and international services. International services are provided through Werner's domestic and global subsidiary companies and include ocean, air and ground transportation; freight forwarding; and customs brokerage.

Job Description

The Agent Support Associate oversees a regional group of Final Mile network agents and is charged with ensuring all service level pickups and delivery status updates are completed according to WFM time parameters and expectations and supports the agents in completing the timely pick-ups and deliveries. All issues which cause the agent delays in moving the freight off their dock are handed off to the Regional Support Assoc. for resolution. 

Qualifications

  

  •   Perform daily phone contact with assigned agent for monitoring and assisting the agent as they maintain accurate and current shipment status.  Draft and reply to agent emails as necessary.

     

  • Execute manual status updates for the agents if necessary but not in place of agent's responsibility to perform same function

      

  •   Work collaboratively with the Regional Support Associate assigned to move orders through the network system so that orders do not remain on an agent's dock

       

  •   Assist agent with portal log in set up and facilitate electronic training sessions with agents for portal and mobile app use

      

  •   Maintain current contact information in WFM database for each assigned agent

      

  •   Manage both agent and WFM portals to established acceptable levels

      

  •   Meet established KPIs

      

  •   Perform other related customer service and administrative duties as assigned by supervisory personnel

      

  •   Timely and regular attendance according to the scheduled shift as determined by supervisory

          personnel.

  • Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicants age.

     

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    Werner Enterprises is an Equal Opportunity Employer

    Notice: On-Site Fitness Center and Cafeteria at the Omaha headquarters location.

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