Werner Enterprises

Customer Service Manager

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Located In:  Omaha, NE
Date Posted: 
Requisition:  743999662146363
Occupational Category:  00-0000.00
 

Company Description

Werner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company, with coverage throughout North America, Asia, Europe, South America, Africa and Australia. Werner maintains its global headquarters in Omaha, Nebraska and maintains offices in the United States, Canada, Mexico, China and Australia. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and local van; expedited; temperature-controlled; and flatbed services. Werner's Value Added Services portfolio includes freight management, truck brokerage, intermodal, and international services. International services are provided through Werner's domestic and global subsidiary companies and include ocean, air and ground transportation; freight forwarding; and customs brokerage.

Werner Enterprises Intermodal Services is supported by our 23,000 asset trailers and the ability to access more than 63,000 free-running containers. We are looking for highly analytical, motivated and personable individuals to add to our Intermodal and Dray Operations team. Our Intermodal Division helps analyze customer networks, provide customized shipping solutions and manage freight throughout the entire supply chain. 

Job Description

The main purpose of this position is to manage, solicit, assist, and maintain the established customer base.  Duties include processing requests for loads, assignment of loads to designated carriers, tracking and tracing of customer shipments for on-time delivery, input accuracy, and any other customer service functions needed to ensure customer satisfaction.

  • Receive and manage customer load requests via telephone, e-mail, fax machine, and E.D.I., contact and tender loads to Werner Enterprises, designated carriers, customer designated carriers, brokerage, and Intermodal.  Monitor changes in load status. Manage outside carriers and coordinate customer loads between Werner and partner carriers.
  • Monitor and manage changes in load status through tracking of customer shipments.
  • Manage team interaction with Werner Brokerage office to manage outside carriers and coordinate customer loads between Werner and partner carriers.
  • Develop relationships with outside carriers to handle loads managed by Werner Logistics.
  • Manage carrier service metrics in order to meet customer needs.
  • Professionally solicit additional shipments from customers to increase profitability.
  • Forward all pertinent information to the Afterhours staff to support 24-hour customer service.
  • Perform other related duties as assigned by supervisory personnel.

Qualifications

A minimum of a Bachelor's degree in Business Administration with an emphasis in Marketing, Management, or Transportation/Logistics, or equivalent experience. Two to three years of customer service experience and transportation experience preferred. Two to three years of PC and/or AS/400 experience preferred.

Additional Information

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicants age.


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Werner Enterprises is an Equal Opportunity Employer

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