Field Service Technician

Why Valmont
 

Weâ??re Here to Move the World Forward.

Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

 

Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce. Are you ready to move the world forward? Apply now.

Essential Functions
� Support the development and implementation of new product rollout plans that the Service groups will need for training
� Answer dealer/customer questions regarding installation, troubleshooting and platform navigation
� Determine the nature of the call and determine the best path to resolution; either problem resolution or escalate to Field Service Engineer
� Program modems and maintain database of devices
� Create return merchandise authorization (RMA)s and document warranty claims
� Assist customers inquiries about products and services during high call volume
� Prepares product and/or service reports by collecting and analyzing call data
� In conjunction with Valley service staff, plan and present for technical products suite at Valley Service Schools
� In Field Dealer/Grower visits as necessary
� Provide tech training to dealers, Valley Territory Managers, and Technical Sales Staff
� Assist with equipment in-field troubleshooting
� Assist with equipment installation when Dealer capacity is not available
� This position reports to a Manager, Director, or VP of Technical Sales and works under the guidance of the Field Service Engineers
� This role requires up to (50%) travel, including overnight stays

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email EEOCompliance@Valmont.com.

Other Important Details about the Role:
� Must have the ability and personality to calmly deal with and de-escalate tense situations in the field and on the phone
� Effectively communicate technical solutions, ideas, and questions
� Must be flexible for overnight travel on short notice; mostly domestic, sometimes international
� Must see things through to completion
� Be a self-starter and able to work without immediate supervision

Required Qualifications:
� Associates Degree with 5+ years relevant experience or 7+ years of relevant experience
� The ability to solve problems and make decisions effectively
â? Valid U.S. driverâ??s license, passport and ability to travel
� A strong working knowledge of Goggle Workspace Suite, and software systems in general

Desired Qualifications:
â? Bachelorâ??s degree with 3+ years relevant experience
� Farm background
� Previous experience in Ag Irrigation service

� Previous experience in Precision Ag Industry
� Certified Electrician
� Passion and integrity with the drive to excel and deliver exceptional results
� Strong working knowledge of communications, electronic and telemetry systems