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Field Support Engineer

Valmont Industries, Inc. locationValley, NE
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156 positions
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Web Mktg Technology Specialist

Valmont Industries, Inc. locationValley, NE
156 positions
info linkReport a probelm Originally Posted : February 28, 2021 | Expires : March 30, 2021

Details

Salary
Unspecified
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Job Location
Valley, NE, United States

Description

28800 Ida St Valley Nebraska 68064-8016

Why Valmont
 

Welcome to Valmont, where a world of opportunity awaits. When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. We want problem solvers who roll up their sleeves to foster progress and innovation for all people. At Valmont, we provide infrastructure, irrigation, tubing and coatings to the world. We strengthen cities. We nourish croplands. We design, manufacture and coat. Our products and services make a difference. Join us, and BUILD YOUR WORLD.

A Brief Summary of This Position:

The Field Support Engineer is accountable for technical product support and improvements in the form of support training, specialized troubleshooting, monitoring of product performance, quality, investigation of product deficiencies, initiating product improvements and dissemination of product information. Focus is on providing on-time and accurate service solutions to internal and external customers. The Field Support Engineer is responsible for technical training and support of distribution/dealer service personnel for specific irrigation equipment manufactured and sold by Valley(r). Incumbent will instruct and educate dealer personnel in areas of electrical and mechanical troubleshooting and application, erection procedures and use of equipment operation material on irrigation equipment. These instructional sessions take place in both a classroom setting and outdoor field environments. The Field Support Engineer will participate in field troubleshooting and support procedures to become proficient in system application/design, operation, set-up, and adjustments. Team members will travel for onsite technical Service to Valmont's worldwide dealers and distribution network.

Essential Functions:

  • Assist activities in technical training and support of distribution/dealer service personnel by serving as the instructor of dealer personnel in the areas of electrical and mechanical troubleshooting and application, erection procedures and equipment operation material on irrigation equipment

  • Ability to use complex schematics to solve problems

  • Contribute to the development of written and audio-visual technical educational material on assigned specific Valley irrigation equipment products and applications

  • Instruction of staff, dealers, and end-users in field and classroom settings on circle pivots and other assigned specific Valley irrigation equipment products

  • Be involved with systems where monitor and control devices are used

  • Develop technical information and documentation for dissemination to dealers

  • Respond to phone, e-mail and written inquiries related to assigned specific Valley irrigation equipment products

  • Log communication with dealerships

  • Provide material to and review and edit material for Valley University on assigned products

  • Use sound judgment and decisions in order to gain customer/dealer satisfaction, at the same time protecting the company's interest

  • Learn how to complete a quality installation of basic Valley products which includes specialized troubleshooting steps/logic for the dealer

  • Continually updating and developing new skills in electronic and electrical application, mechanical aptitude and advanced troubleshooting

  • Must be proficient with computer hardware and software

Other Important Details about the Role:

  • Assist in testing new items that are added to the product line of assigned specific Valley products

  • Read all the service programs announced in the service bulletins

  • Discuss system performance with the Director of Service, Field Support Supervisor and Senior Field Support Engineers and help advise of application and customer needs

  • Assist in the training of Territory Managers and dealers on the latest installation start-up and troubleshooting methods

Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):

  • Bachelor's degree with 3+ years relevant experience or Associate's degree in an electrical, mechanical or electronics related field or 4 years of professional work experience in a related field

  • Previous work experience with electrical and/or mechanical systems

  • A valid U.S. driver's license

  • The ability to travel in the U.S. and Canada up to 30% and internationally up to 10% of the time

  • A strong working knowledge of Microsoft Word, Excel, Outlook, and Power Point

  • The ability to teach customers and dealers about Valmont Products

  • The ability to communicate technical information to non-technical stakeholders

  • Excellent communication, organization, analytical and interpersonal skills

  • Passion and integrity with the drive to excel and deliver exceptional results

Highly Qualified Candidates Will Also Possess These Qualifications:

  • Bachelor's degree in Mechanized Systems Management, Agricultural Engineering or related field or 10 years of relevant experience in a related field.

  • Bilingual in Spanish

  • Previous service or maintenance experience in an industrial applications, electrical, mechanical or electronic area

  • Professional work experience teaching or education others on irrigation concepts

  • Proficient with computers, radios systems, GPS, PLC, cellular and satellite communication

Working Environment and Physical Efforts:

Work is typically performed in an office setting, but there are frequent trips to grower's fields and dealerships so a considerable amount of the week can be spent traveling to and from different venues. While doing field work, the incumbent will be exposed to dust, dirt, heat, cold, water, wind, oil and high voltage. The conditions will very according to the assignment. While visiting any areas within the manufacturing facility the incumbent is required to wear Personal Protective Equipment (PPE) including, but not limited to metatarsal footwear and side-shield safety glasses. The work environment can be demanding at times with harsh weather conditions and overtime needed during certain seasons of the year. Domestic travel represents up to 30% and international travel represents up to 10% of the yearly work schedule. The incumbent will need to be able to speak over the phone, in front of groups that include peers, professionals, and dealership personnel.

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email EEOCompliance@Valmont.com.


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