We recognize that our employees are the cornerstone of our accomplishments. We pride ourselves on being
people of passion and integrity
who excel and deliver results.
As a growing global manufacturing company, we offer employment opportunities for qualified candidates
in every area of every division around the world. Valmont may have a place for you in one of our manufacturing
plants or business marketing offices in North or South America, Europe, Asia, Australia or Africa.
We provide competitive compensation and benefits, a performance driven work environment and advancement
opportunities. We are committed to providing a safe and healthy work environment for all our employees,
wherever their career with Valmont may take them.
Valmont is an Equal Opportunity/Affirmative Action Employer and we recognize
that diversity brings benefits to the company – ways of thinking and
approaches to decision making that can make us more successful. We value the
differences among individuals and welcome diversity within our workplace. Each
Valmont manager ensures that all applicants and employees are afforded an equal
opportunity in employment. We support and obey laws that prohibit discrimination
everywhere we do business. Our policy prohibits discrimination on any basis
prohibited by law, including race, color, gender, age, religion, national
origin, disability, marital status, sexual orientation, gender identity, or
other characteristics protected under law.
No matter where in the world you live, Valmont products are part of your life. They are making the world
a better place to live - exactly what Valmont has been doing for more than 60 years.
Passion, Integrity, Continuous Improvement and Delivering Results - that
is The Valmont Way
Field Service Manager
Located In:Valley, NE
600 W Reichmuth Rd Valley Nebraska 68064-0358
Welcome to Valmont, where a world of opportunity awaits. When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. We want problem solvers who roll up their sleeves to foster progress and innovation for all people. At Valmont, we provide infrastructure, irrigation, tubing and coatings to the world. We strengthen cities. We nourish croplands. We design, manufacture and coat. Our products and services make a difference. Join us, and BUILD YOUR WORLD.
A Brief Summary of This Position:
This Field Service Manager (internally known as Manager, Field Quality Assurance) role is primarily responsible for driving improvement by leading and managing the Field Quality Assurance team involved with identification and resolution efforts as they pertain to Utility product field issues. It requires a broad understanding of the Utility product, how it is manufactured including inspection requirements for each product feature, and a strong understanding of how the product is to be installed and function. Additionally, this position requires proficiency in three areas of Nondestructive Testing (NDT): Visual (VT), Magnetic Particle (PT), and Ultrasonic (UT) along with coating application and inspection knowledge.
This position manages a Project Manager ETT, QA Assistant and the Field QA and Senior Field QA Representatives who routinely interact with the customer working directly with the customer's representatives including third party services who represent the customer (e.g. inspection services, construction management, engineering services, etc.). As such, this position will be required to demonstrate professionalism at all times, and the ability to work in environments that at times may be somewhat adversarial. To assess and resolve field problems, this position will also work directly with multiple departments within the Valmont Utility group, such as manufacturing sites, customer service managers, project managers, project administrators, account managers, etc.
As with many of the roles within the QA (Quality Assurance) organization, this position may be called upon to support other events, such as internal product and process audits, customer pre-production manufacturing evaluations, technical sales assistance, etc.
This position reports to the Vice President Quality Assurance and has 12 direct reports
This role requires up to 50% travel (internationally/domestically), including overnight stays
Coaching and mentoring the Field QA team while promoting a continuous improvement environment
Building 'Quality capability' across the organization through training, culture development and role modeling
Responsibility for managing, leading and directing staff reports and team
Manage all people matters relating to the Field QA team developing and supporting as appropriate (motivating, delegating, performance management, appraisals, recruiting and identifying and arranging job related development training)
Responsibility for managing and achieving the team budget and all prevailing team KPI's
Develop, maintain and coordinate monthly quality reports with trend analysis to QA upper management
Oversee the day-to-day field functions supporting the operation
Identify areas where inspection strategies need to be revised
Monitor inspection results to ensure product/process quality is maintained identifying where documentation and actual product specifications do not match
Manage QA team of 12 involved with field problem identification and resolution
Oversee management of third party contractors and/or other Valmont technical support (e.g. welder)
Oversee auditing of products and processes in the field and in the manufacturing process
Oversee auditing of products delivered to customer sites for conformance to specifications
Routinely monitor compliance with customer specifications and Utility work instructions and specifications
Conduct business on behalf of the Company in full compliance with the laws of the many jurisdictions in which we operate
Ability to occasionally lift up to 50 pounds, although most frequent lift is up to 20 pounds
Ability to perform manual labor while in the field, wear all necessary PPE (Personal Protective Equipment), and work in an environment where there is exposure to various weather elements
Other Important Details about the Role:
Ability to determine whether or not a perceived quality issue is a result of Utility product and/or service, a customer issue, or a combination of the two
Oversee the remedy including performing final inspection if necessary
Assist with pre-production visits by the customer and/or their designate
Provide assurance to the customer the quality system is in place to ensure their product will be produced correctly
Provide on-site support to long-term field projects
Participate in internal product and process audits as time permits
Assess and determine how the customer issue/concern should be classified, warranty work i.e. warranty work or other
Strong understanding of manufacturing specifications and procedures
Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):
Preferred Bachelor's degree with 6+ years relevant experience or Associate's degree with 8+ years of experience or 10+ years of relevant quality experience
Ability to travel 25-50% domestically - some international possible
Management or supervisory experience
Five years of experience in metals fabrication including welding, and two years of experience working in a Quality Control and/or Quality Assurance capacity
SNT-TC-1A (American Society of Nondestructive Testing recommended practice number) VT Level II, MT Level II, and UT Level II
AWS-CWI (American Welding Society Certified Welding Inspector)
NACE (National Association of Corrosion Engineers) Level 1
Ability to interpret standard U.S. and metric measurements
Ability to understand and use industry standard mathematical equations and formulas
Ability to write legible reports and summarize findings
Ability to read and comprehend technical data
Ability to read and interpret blue prints
Finished coating specification knowledge
Demonstrated problem solving ability
Thoughtful communicator; measured in interactions with customers, third party representatives, co-workers, and other Valmont contacts
Ability to constructively coach staff/teams and course correct
Strong computer skills using MS Suite (Word, Excel, Outlook) QMS, IFS, QCAR/CRS
Ability to book travel and manage expenses
Highly Qualified Candidates Will Also Possess These Qualifications:
Five years of experience working in a Quality Control and/or Quality Assurance group as an inspector
Five years of inspection training
Five years of non-destructive testing experience
NACE Level 2
Working Environment and Physical Efforts:
Work is typically performed in the field including Utility installation sites, Valmont manufacturing sites, and customer or vendor manufacturing sites. When the incumbent is in the field, the employee may need to deal with hot, cold, rainy or windy conditions. While working on-site or visiting the manufacturing locations, use of necessary PPE (Personal Protective Equipment) is required at all times. The work environment can be demanding. In addition to exposure to the elements, the incumbent will be required to perform physically demanding labor to include digging, climbing, working at heights, lifting, bending, stooping, and kneeling. The incumbent must be able to lift up to 50 pounds using safe lifting techniques. Domestic and international travel represents up to 80% of the work schedule and includes transportation by vehicle and by air. This position requires movement around the office and fields as well as the ability to drive a vehicle to and from the various work sites including the occasional transportation of other team members. This position may require lifting, carrying, bending, kneeling, pivoting, reaching, standing, climbing stairs, handling, gripping, grasping and visually inspecting equipment parts. Overall the physical effort level is considered moderate to heavy when in the field. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms while working in the office with various files and forms and while working on the computer. The employee is occasionally required to move about the office. Incumbent must utilize proper ergonomic safeguards such as monitor height and positions, keyboard location and height and proper wrists rests. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
If you have a disability and require any assistance in filling out the application for employment, call (402) 963-1115 or email EEOCompliance@Valmont.com.
Applications accepted through November 25, 2018
Valmont is an Equal Employment Opportunity/Affirmative Action employer and is
committed to providing reasonable accommodations to individuals with
disabilities in the employment application process.
If you need an accommodation due to a disability to use our online system to
apply for a position at Valmont, call us at 402-963-1166 or send us an email at
PLEASE NOTE: This contact channel is reserved for use by individuals with
disabilities who require special accommodations in order to apply for a posted
position with Valmont. Information received via this contact channel will
be routed to resources that will provide appropriate assistance to these
individuals to ensure that their data is collected and entered into the system.
Making the World a Better Place to Live
Valmont is recognized throughout the world as an industry leader in engineered products and services
for infrastructure and water-conserving agricultural irrigation equipment. We design, manufacture and
sell irrigation equipment; lighting, utility and communications poles, towers and structures; and
fabricated industrial products. We also provide custom coatings services.
Coatings. Valmont is a leading provider of metal coating
services. Our finishes, which include galvanizing, painting and anodizing, protect metal products
around the world from corrosion.
Irrigation. As the pioneering leader and the world's largest
manufacturer of mechanized irrigation equipment, Valmont hopes to feed the world and conserve fresh
Structures. Valmont's quality engineered structures for lighting and traffic, wireless
communication, highway safety and access systems provide safety and order for customers around the
Tubing and Other Industrial Operations. Valmont specializes
in additional industrial operations that include: custom steel tubing for a variety of industries;
forged steel grinding media for the mining industry; electrolytic manganese dioxide for disposable
batteries; and the distribution of industrial fasteners.
Utility. Utility relies on Valmont's substation structures
and steel, spun concrete and hybrid transmission and distribution poles to bring power to customers
in North America and emerging global markets.