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Operations Technician 3 - Federal

CenturyLink, Inc Herndon, VA

Job Description

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

Job Overview

The Operations Technician (NOC Environment) will work in a challenging, hands on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives. The ideal candidate for this role must be able to communicate effectively with peers, and customers

Job Responsibilities

  • Hands-on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.
  • Respond to customer inquiries in a timely and professional manner
  • Proficient troubleshooting ability
  • Develop and follow a MOP and anticipate problems, and proactively take corrective action

Minimum Qualifications

  • Clearance: Active Top Secret (TS) with the ability to obtain a DOD SCI.
  • Bachelor's degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields
  • Candidate must have demonstrated the ability to work in a consultative manner with others, i.e., establish rapport, interview/fact-find, present options/recommend solutions, follow-up and customer-focused behavior
  • Ability to work cross-functionally with Engineering and Developers
  • Proficient with monitoring, troubleshooting of Tier 1/2 events
  • Proficient with opening trouble tickets (Remedy)
  • Required computer skills include Outlook, MS Office application suite, circuit topology, and testing tools.
  • Experience with the following:
    • Juniper (JunOS)
    • Cisco Networking Hardware.
    • Netscreen Firewalls.
  • Experience with configuring, troubleshooting Tier 1/2 events in switches, routers, and firewalls.
  • Must understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP).
  • Must have experience with application-level firewalls (proxies)
  • Must have experience with Cisco, Nexus Fex's and data center setups.
  • Familiar with Monitoring tools (SolarWinds)
  • Must be willing to work Shift work 24x7 coverage, weekends and holidays


Preferred Qualifications

  • Enterprise Linux skills, VMWare, SQL, and Basic Windows Server


Alternate Location: US-Virginia-Herndon

Requisition #: 156240

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, œprotected statuses).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Washington DC

Job Segment: Operations Manager, Technician, Consulting, Engineer, Operations, Technology, Engineering

Job Details

Date Posted December 13, 2019
Date Closes January 12, 2020
Requisition 432698200
Located In Herndon, VA
SOC Category 00-0000.00