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Operations Technician 2

CenturyLink, Inc Monroe, LA

Job Description

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

Job Overview:

Responsible for day-to-day Network Surveillance for Broadband and Ethernet Services.   Support functions entail all technical support for DSLAM/Ethernet alarming, fault isolation, troubleshooting, repair and provisioning support.  Work closely with Internal Technical Support and various Field Support Organizations as well Dispatch and Leadership Teams. This is a 24 x 7 environment and you must be able and available to work any and all hours as well as overtime, rotating schedules, weekends, holidays and call-outs as condition of employment, based on the needs of the business.

Minimum Qualifications:

  • Knowledge of access DSLAMs, pairgains and BBDLC's and Ethernet Equipment
  • Knowledge of Ethernet and DSL maintenance and surveillance processes and procedures for HSI network support
  • Experience troubleshooting IP, ATM, Ethernet, TCP/IP and OSI Layers 1-3 areas.
  • Experience with CLI/TL1 commands and GUI troubleshooting
  • Ability to understand and isolate physical layer problems.
  • Experience working on complex network troubles and/or maintenance assignments related to network access equipment to resolve trouble tickets.
  • Logical and analytical approach to troubleshooting issues.
  • Proven track record with troubleshooting advanced issues and/or providing technical leadership.
  • Ability to resolve Ethernet and DSL technical escalations on Network outages
  • Must have good oral and written communication skills
  • Working TCP/IP knowledge
  • Experience troubleshooting DSL or Ethernet related issues
  • High level of customer communication skills and focus.
  • Monitor all on-going  Network impairments to ensure process is being followed and to facilitate the quickest restoration possible
  • Work well with minimum supervision
  • Proficiency with Microsoft Office Suite and Remedy are desired.
  • 2 or more years related work experience in voice and/or data repair

Preferred Qualifications:

  • Telecommunication experience (highly preferred HSI and network elements)
  • College degree, technical certification or relevant experience without a degree and 2 or more years related work experience in voice and/or data repair.
  • Ability to remain flexible in the face of change
  • Able to perform in a very stressful environment
  • Working Knowledge of Calix E7/C7, ALU7750,  Fujistsu 9k, Lucent Stinger's, ADTRAN TA3000 device.


Alternate Location: US-Louisiana-Monroe

Requisition #: 129528

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, œprotected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Monroe

Job Segment: Telecom, Telecommunications, Operations Manager, Technician, Technology, Operations

Job Details

Date Posted November 30, 2019
Date Closes December 30, 2019
Requisition 396195200
Located In Monroe, LA
SOC Category 00-0000.00