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Operations Technician 1

CenturyLink, Inc Monroe, LA

Job Description

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

CenturyLink is seeking skilled and motivated technicians to perform system installation, regroom and/or maintenance activities on the CenturyLink national network. This position has the capability to elevate and transform CenturyLink's position in the global communications marketplace.

Job Expectations:

  • The Operations Technician 1 (OT1) serves as primary technical point of contact for engineering orders.
  • The OT1 works with internal and external departments and vendors to ensure on-time delivery of service.
  • The OT1 performs network system installations and/or maintenance activities.
  • The OT1 monitors network operations and resolves routine network monitoring problems.
  • The OT1 will remotely provision layers 1 through 3 (OSI model). Services include DS0, DS1, DS-3, OC-n, 1G through 100G LAN-PHY.

Minimum Qualifications:

  • Associate degree or equivalent education and experience.
  • Min 2 yrs related experience in specific area or equivalent.
  • May require technical certification.
  • Knowledge of BGP, EBGP, OSPF, MPLS and static routing.  As well, a basic understanding of LAN and WAN technology.
  • Knowledge of basic switch and narrowband transport topology.
  • Must have the ability to build router configs on both customer and network circuits and perform regroom activity on both narrowband transport, switched, and data circuits.
  • Must have the ability to perform trouble isolation for issues with regrooms during the first 48 hours post regroom.
  • Engage other technical assistance teams to assist with install, regroom and trouble resolution activities.

Preferred Qualifications:

  • Ideal candidate possesses working knowledge within Ciena 6500 , Cisco transport, Tellabs DCCS, INTAS, TEMS, Alcatel, Cisco and Juniper routers, Frame/ATM, Sonus & legacy Nortel TDM & IP trunking
  • Knowledge of TCP/IP, routing protocols, MPLS networks, VPN principles, DNS principles,
  • Understanding of basic switch and narrowband transport (DCCS and testing) topology.
  • Prefer 1+ year of technical experience on Alcatel, Juniper or Cisco routers.
  • CCNA/CCNP preferred.
  • Possess excellent customer service acumen.
  • Understand and apply standard trouble shooting techniques.
  • Demonstrate proficiency with trouble ticketing application as well as other internal tools.

Alternate Location: US-Louisiana-Monroe

Requisition #: 129223

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, œprotected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Monroe

Job Segment: Technician, Engineer, Operations Manager, Cisco, Technology, Engineering, Operations

Job Details

Date Posted November 29, 2019
Date Closes December 29, 2019
Requisition 393461500
Located In Monroe, LA
SOC Category 00-0000.00