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Manager Base Management - Sales

CenturyLink, Inc Brookfield, WI

Job Description

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.


Job Summary

The Manager, Base Management aligns and positions the Client Support Management Team to drive the optimal revenue and client experience. This experienced, industry professional has significant customer-facing client service responsibilities.

Job Description
  • Drive consistency throughout day-to-day operations: standards, tools, best practices, process knowledge and communication.
  • Escalation assistance and situation management to drive for internal and external issue resolution coordinating across sales, service delivery, billing and service management.
  • Ensure CSM team partners closely with AD/SE teams in order to grow revenue and provide superior customer experience.
  • Ensure coordination and cross alignment with Client Support Management across the sales organization.
  • Ensure positive on-boarding experience for new hires (tools, training, resources, etc) and drive optimal ramp time to full productivity.
  • Implement best practice and solutions to channel's business and customer needs.
  • Manage resource allocation to ensure assigned account bases allow appropriate sales and client support.
  • Oversight of Key Performance Indicator's such as revenue, revenue retention, sales, quoting, client survey feedback.
  • 6+ years of related customer-facing client services experience
  • Experience in a telecommunications customer-facing environment supporting telecommunication customers.
  • Ability to manage programs and people across multiple channels and sales teams.
  • Ability to influence senior levels of organization.
  • Excellent communication skills.
  • Ability to identify common needs and issues across the organization.


Preferred Qualifications

  • More than 7+ years of applicable experience
  • Bachelor's degree in business or related field




Alternate Location: US-Nebraska-Omaha; US-Wisconsin-Brookfield

Requisition #: 217613

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, œprotected statuses).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Job Segment: Sales Management, Manager, Telecom, Telecommunications, Sales, Management, Technology