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Tech Support

CenturyLink, Inc Des Moines, IA

Job Description

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

CenturyLink is seeking upbeat customer service contact center representatives to assist current high-speed internet customers with service related issues including hardware and software configurations. All inbound contact is with residential customers. Combined with your current computer skills, CenturyLink has an extensive technical support training program for you to achieve success. This is a full-time, contact center position.

Job Responsibilities:

  • Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service.
  • Diagnoses and resolves basic network and modem functionality issues.
  • Walks customers through common hardware and software configurations to maximize service functionality.
  • Provides solutions for customer repair problems or formulates trouble reports.
  • Interfaces with customers over the phone providing status updates and ensuring service has been restored.
  • Schedules a technician dispatch for on-site service calls when necessary.
  • Escalates appropriate technical issues to Tier 2 Technical support when needed.


  • Requires customer contact and the ability to effectively communicate over the phone with residential customers.
  • Must be a flexible, independent, self-motivated problem solver who can consistently work and enjoy a fast pace.
  • Demonstrated interpersonal communication skills for communicating with customers.
  • Ability to work flexible hours including evenings, weekends, holidays and overtime is required.
  • Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
  • Experience with common internet software is preferred.
  • Six months experience in technical support, customer service, help desk, and/or contact center preferred.

Des Moines, IA


Alternate Location:

Requisition #: 125337

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, œprotected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Des Moines

Job Segment: Technical Support, Consulting, Cloud, Testing, Call Center, Technology, Customer Service

Job Details

Date Posted November 19, 2019
Date Closes December 19, 2019
Requisition 386889200
Located In Des moines, IA
SOC Category 00-0000.00