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Technical Account Manager

CenturyLink, Inc Town And Country, MO

Job Description

CenturyLink (NYSE:CTL) is a premier network solutions provider and trusted partner to our customers. As part of our recent acquisition of Level 3 Communications, our portfolio has expanded. More customers. More network. More locations. More opportunities for you. With a global presence in 60 countries, service to more than 350 metro areas domestically, and more than 200,000 miles of fiber; CenturyLink is going places.  At CenturyLink, we believe in growth and innovation, for our customers and our employees. Discover how CenturyLink can expand your potential and take your career to new places if you're looking to join a company that celebrates diversity and creativity, with industry-leading benefits and commitment to employee advancement.  We're committed to bringing great talent to our team to help us change the world. One network connection at a time.

Job Summary

  • We are in the process of filling open positions for the combined company following CenturyLink's acquisition of Level 3 Communications. All qualified candidates who express interest by submitting an application to an open posting will be considered. However, based on business needs, preference may be given to internal applicants on certain positions. We still welcome, and encourage, all application submissions while we continue our integration process.  Internal applicants are current, active CenturyLink employees, including Level 3 employees who have transitioned to CenturyLink as part of the acquisition.


The CenturyLink Technical Account Manager (TAM) is an advocate and trusted advisor providing customers with operational guidance and management over their cloud environment. Through building a strong customer relationship, TAM's gains an understanding of their customer's operational needs and ensure that managed services align with meeting those needs.  Providing operational governance over their customer's cloud environment, the TAM manages incidents to resolution, follow up root cause analysis through problem management, corrective action plan development, and responsible for remediating, documenting, and implementing processes that create efficiency and bring great experiences to their customer.


Job Description

  • Acquire an intimate understanding of customer's cloud environment and the internal and partner services providing support
  • Complete analysis and present weekly reviews of operational performance to customer leadership
  • Identify opportunities for process improvement to address operational inefficiencies through metrics and reporting
  • Manages all customer changes to ensure that no unnecessary changes are made, communicates changes to the customer, and ensures changes are properly documented for ongoing support
  • Lead operational staff to meet defined SLAs and SLOs
  • Set priorities and drive engineering teams to deliver projects within defined timelines
  • Troubleshoot technical issues with engineering teams and drive issue escalation within partner service support teams if necessary
  • Maintain and improve customer satisfaction ratings
  • Travel to customer locations for service reviews could be required once a year


  • Strong communication skills
  • Strong customer focus, sense of accountability, ownership, and drive
  • Must hold certifications on AWS (associate level required) or Azure (MCSA Cloud Platform required) 
  • Experience with AWS service offerings
  • Comprehensive and working knowledge of Network and Hosting data center architecture (WAN Technologies, Hosted Area Network Technologies, Load Balancing Technologies, Security Technologies, Compute and OS architectures, Web Application Technologies, and Database (MS SQL, MYSQL, Oracle).
  • Demonstrated ability to adapt to new technologies and learn quickly.
  • Experience working directly with Enterprise customers


Education or Equivalent Experience

  • Four Year college degree in Computer Science with 6-8 years IT experience or 10+ years of experience in Information Technology and Services.


Bachelors or Equivalent

Masters or Equivalent

Alternate Location: US-Missouri-Town And Country

Requisition #: 161213

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, œprotected statuses).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: St Louis

Job Segment: Account Manager, Information Technology, IT Manager, Engineer, Database, Sales, Technology, Engineering