CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.
The Sr. Technical Account Manager (TAM) is a trusted business advisor to CenturyLinks specific customers. This role will provide valuable guidance around operations and optimization of a customer's IT environment. When an identified customer using CenturyLink product(s) has something unexpected occur, the Sr. TAM manages the incident to resolution and then follows up to ensure either product improvement within CenturyLink or operational improvement within the customers IT environment. By maintaining a long-term relationship with their customers, TAMs gain an understanding of their customer IT organizations and the overall impact on business, IT goals, and pain points. The Sr. TAM will constantly shoot for high levels of customer satisfaction within an account(s) and feedback into the broader CenturyLink organization how that can best be achieved.
Essential duties and responsibilities include but are not limited to the following:
Alternate Location: US-Washington-Bellevue
Requisition #: 125117
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue
Job Segment: Account Manager, Information Technology, IT Manager, Consulting, Manager, Sales, Technology, Management
|Date Posted||November 8, 2019|
|Date Closes||December 8, 2019|
|Located In||Bellevue, WA|
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