Careerlink Login
Back to Search New Search

Manager Process Improvement

CenturyLink, Inc Omaha, NE

Job Description

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

Position Overview:

The Manager Process Improvement leads and manages Process and Systems support teams who are directly responsible for key focus areas of high level process design/audits, process repository, methods and procedures, systems requirements, development, production support, lifecycle support, user acceptance testing, and post launch support.

Principal Duties and Responsibilities:

  • Provides subject matter expertise to create an end-to-end model and cross functional organizational support.
  • Drives content management and documentation effectiveness
  • Provides details for communications and training needs, monitoring key indicators of process quality, such as fallout, billing, ordering, channel effectiveness, and customer experience, while seeking opportunities for improvement
  • Lead, motivate and develop a team to exceed objectives. Identifies opportunities for synergies and leads through implementation of efficiencies.   Communicates and models the CenturyLink Unifying Principles.
  • Responsible for staffing and hiring of all team members in assigned work group to support effective managing and monitoring of work within the team.  To include, meeting deadlines, achieving work quality expectations and supporting appropriate distribution of work functions within the team.
  • Additional responsibilities include accountability for staffing, budget, resource allocation, prioritization of projects, quality and contribution of output, communication of corporate strategy, ensures compliance, escalation path to senior leadership, influences strategic direction to all levels of management and cross functional teams, employee coaching and development and performance management. 

Qualifications & Skills:


  • Bachelors degree or equivalent education and relevant experience  
  • 8+ years of related experience
  • Successful completion of the Manager Assessment



  • Channel Operations
  • Knowledge and experience in both ENS and CRIS systems
  • Strong working knowledge of Word, Excel, and PowerPoint.
  • Excellent oral, written and presentation development/delivery skills are necessary and will be used to communicate with various cross functional groups and management levels in a fast paced environment.
  • Ability to work varying shifts and hours including extended hours, and possible weekends.
  • Master's degree and 6+ years of related experience

Alternate Location: US-Arizona-Phoenix; US-Colorado-Littleton; US-Florida-Apopka; US-Idaho-Boise; US-Idaho-Idaho Falls; US-Louisiana-Monroe; US-Louisiana-Shreveport; US-Minnesota-St Paul; US-Missouri-Jefferson City; US-Nebraska-Omaha; US-North Carolina-Tarboro; US-Ohio-Mansfield; US-Tennessee-Johnson City; US-Texas-San Marcos; US-Utah-Midvale; US-Wisconsin-La Crosse

Requisition #: 137469

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, œprotected statuses).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

Job Segment: Business Process, Consulting, Manager, Performance Management, Management, Technology, Human Resources

Job Details

Date Posted October 17, 2019
Date Closes November 16, 2019
Requisition 410027000
Located In Omaha, NE
SOC Category 00-0000.00