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Manager, IT Operations

CenturyLink, Inc Town And Country, MO

Job Description

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

Manager, IT Operations - Hosting Network & Security - CDNE

Team: Custom Design Network Engineering (CDNE) provides engineering level resources to engage in delivering custom network solutions for Enterprise customers.
This position will lead an advanced technical services group that provides complex, non-standard network solutions to CTL clients. Engage with the Solutions Center to ensure design and supportability are built into custom client solutions and provide end to end delivery. The team is responsible for the whole lifecycle of projects and ongoing support handover to the Follow the Sun support team (HNS & TSE). Manage the team and ensure flawless execution of all change management activities, provide escalation support for all custom solutions.

Position Objectives: 

  •  Monitors and reports process effectiveness and key performance indicators
  •  Drives standardizing and improving consistent Global platform support
  •  Implement process improvement strategies for department
  •  Technical Crisis Manager for hosting systems when appropriate
  •  Executes direction, goals, and priorities within Hosting Operations
  •  Maintains collaborative relationships with key departments in the Company to build and maintain product engineering standards 
  •  Support Director to attain budget and business plan for department
  •  Manage and monitor workload and development plans for team
  •  Drive an accountable and collaborative culture to support Global platforms
    Required skills:

  •  Manages technical workgroup to ensure operational performance standards are met to support Company and department performance objectives
  •  Administers team process and procedure
  •  Develops Goals and Objectives for staff
  •  Executes strategies and tactics to achieve increasing operational productivity and efficiency

    Education or Equivalent Experience:

  •  Minimum of 10 years experience managing high-availability hosting solutions
  •  Minimum of 4 years supervisory experience managing a technical team
  •  Bachelors Degree in related field or equivalent work experience

    Position Requirements:

  •  Strong interpersonal, written, presentation and communication skills
  •  Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine root cause to performance shortfalls and implement corrective actions
  •  Ability to develop effective key collaborative relationships across organizational boundaries
  •  Strong customer relations
  •  Knowledge of CenturyLink offerings, products and services
  •  ITIL Foundation Certification

    *Location is St. Louis, MO   Direct reports: 12


    Alternate Location: US-Missouri-St Louis

    Requisition #: 125907

    This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

    EEO Statement

    No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, œprotected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


    The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

    Nearest Major Market: St Louis

    Job Segment: Operations Manager, Engineer, Manager, Consulting, Operations, Engineering, Management, Technology

  • Job Details

    Date Posted October 4, 2019
    Date Closes November 3, 2019
    Requisition 391338600
    Located In Town and country, MO
    SOC Category 00-0000.00