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Lead Sales Engineer

CenturyLink, Inc Irvine, CA

Job Description

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

US-California-Anaheim; US-California-Irvine; US-California-Los Angeles 

Job Overview:

The Lead Sales Engineer is the technical lead on the account team, responsible for technical and business requirements, discovery, proposal preparation support and technical presentations to customers for CenturyLink's full suite of products and solutions. Serves as team's technical lead for: Cloud, hosting, Virtualization, and Managed Services.  The sales engineer is also responsible for providing technical training for the sales force. 

Job Responsibilities:

  • Performs customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal solutions
  • Creatively designs solutions for customers using the best mix of CenturyLink, products.  Alters the design as needed to result in the customer choosing the CenturyLink solution
  • Determine client requirements and provide designs for Managed Hosting Services, Cloud, Virtualization, Outsourced infrastructure solutions (managed and un-managed), specialized Enterprise application suites
  • Understand power, cooling and other environmental constraints on a client's outsourced infrastructure
  • Develop and grow technical knowledge base in Managed Hosting Services, Cloud, Virtualization, Outsourced infrastructure solutions (managed and un-managed), specialized Enterprise application suites
  • Documents, via diagrams and writing, and presents the solution to the customer, describes the benefits of the solution
  • Builds relationships with customers serving as the technical liaison from pre-sales to post-sales
  • Responsible for growing strategic product sales and revenue through proactive engagement with customers
  • Participates in strategic and tactical account planning
  • Follows industry technology trends through self-study and formal training and shares that knowledge with customers
  • Clearly communicates the customer design to the teams responsible for ordering, implementation and ongoing support
  • Provides technical training and development support to the local branch
  • Leads internal cross-functional teams to obtain required approvals of non-standard designs for customers 
  • Provide sales engineering support remotely across multiple time zones
  • Travel for customer and team meetings

Minimum Qualifications:

  • Bachelor's degree in Engineering or a related field and/or 6-10 years of equivalent experience in sales engineering, systems engineering (networking services, telephony, IP networking equipment), and/or sales
  • Strong knowledge of internetworking designs and their applications, to include IP subnetting and complex routing techniques on LAN/WAN networks, IP Telephony, Security, network diversity applications and other technical skills documented above
  • Consultative selling and customer questioning techniques in order identify new opportunities, sell within in existing accounts and maintain the role of trusted advisor to both the customer and sales team
  • Industry leading certifications preferred (Cisco, Juniper and others)
  • Effective presentation, analytical, communications and customer relationship skills
  • Proficiency with MS Outlook, Word, Excel, PowerPoint and Visio
  • Strong project management skills
  • Ability to work autonomously on multiple projects and associated deliverables. Time management skills are a critical requirement
  • Valid Driver's License with satisfactory driving record


Preferred Qualifications:

  • A good candidate has a strong technical background in layers 1 through 3 of the OSI model and knowledge of the characteristics of various applications that ride over data networks (i.e. the performance requirements of packetized voice and video and of various data applications),
  • Has a desire to sell and is comfortable looking for opportunities once introduced to a customer.  Prior experience as a Sales Engineer isn't required; but rather the skills and knowledge needed to be effective.
  • Business and technical requirements discovery; ability to craft a solution based on those requirements
  • Strong written and verbal communication skills
  • Strong presentation skills

Technical knowledge:

  • Managed Hosting Services, Cloud, Virtualization, Outsourced infrastructure solutions
  • Data center infrastructure and networking
  • IP routing and switching
  • Internet and MPLS-VPN architecture

Beneficial Skills and Knowledge:

  • Pre-sales design and implementation expertise in CPE and Enterprise/WAN service integration
  • Voice and VoIP technologies and products
  • Customer premises communication (data, video, voice) equipment from major vendors
  • TDM, SONET and Ethernet technologies and products



Alternate Location: US-California-Anaheim; US-California-Irvine; US-California-Los Angeles

Requisition #: 28307

Company Statement

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions including home and wireless voice solutions and digital television provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Sales Engineer, Consulting, Engineer, Network, Sales, Technology, Engineering