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Account Consultant

CenturyLink, Inc Dublin, OH

Job Description

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.


US-Arizona-Phoenix; US-Illinois-Chicago; US-Minnesota-Minneapolis; US-Ohio-Dublin; US-Washington-Seattle 

Job Overview:

The primary responsibility of the Account Consultant is the sales and sales support of complex communication solutions (IP, data, voice, etc.) for the Channel Alliance Partner Support team. This is accomplished by understanding the customers business needs and strategies, building relationships and long term partnerships with the customer and developing and applying CenturyLink solutions to those needs and strategies. The position is responsible for positioning CenturyLink with the customer and positioning CenturyLink strategic products with the customers.


Job Responsibilities:

  • Primary interface with both internal and external customers this positions requires a complete focus on customer service and perfecting the customer experience.
  • Responsible for attainment of revenue objectives and service quality objectives.
  • Responsible for input to and execution of account plans while leading and managing the development of the Service Plan segment for the overall Account Plan.
  • Actively engages and coordinates with customers, ensuring superior service levels are maintained and leading customer specific quality improvement plans as documented and identified in the Service Plan.
  • Actively works and coordinates activities in support of sales, with numerous teams that support the provisioning, design, installation and billing of sales to customers.
  • Interacts effectively as a team member to support achievement of sales objectives.
  • Makes accurate and timely decisions based on customer needs and business requirements.
  • Develops, maintains and manages customer relationships from the operational to executive levels throughout the organization.
  • Contributes to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition.
  • Represents CenturyLink to multiple departments and levels within the Account, by understanding how CenturyLink's products meet their goals.


Minimum Qualifications:

  • BS/BA in Business, Liberal Arts, Economics, MIS/CIS or other related field
  • 5+ years of experience supporting customers as it pertains to telecommunications products and services.
  • Experience supporting a sales team and/or sales support team in the area of Telecommunications solutions to include facilitation of proposals, product offering, agreements, contract review and support, and managing customer priorities with company initiatives.
  • Experience with all CenturyLink Legacy systems including legacy Qwest Local, National and legacy CenturyTel products, processes including all billing care support


Preferred Qualifications:

  • Strong interpersonal, communication, customer service, account relationship, time management, organizational and negotiating skills
  • Ability to work independently as well as in a team environment.
  • Some support activities requires work to be performed in the evening (network cutovers, voice migrations)
  • Proficiency with MS Office (Excel, PowerPoint, Word).
  • A valid Driver's License and satisfactory driving record required.



EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, œprotected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Columbus
Nearest Secondary Market: Dublin

Job Segment: Telecom, Telecommunications, Consultant, Consulting, Technology, Contract

Job Details

Date Posted July 27, 2019
Date Closes August 26, 2019
Requisition 395979500
Located In Dublin, OH
SOC Category 00-0000.00