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Account Consultant

CenturyLink, Inc Phoenix, AZ

Job Description

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

The Account Consultant will support Government and Education customers. The responsibilities of the Account Consultant include providing sales and sales support for complex communications product solutions (data, voice, IP, etc.) for CenturyLink's Government and Education customers.  The Account Consultant is a key member of a Sales team, who is responsible for customer life cycle management and retention, acting as a primary interface with both internal and external customers, the Account Consultant's Spirit of Service and skills make a positive contribution to the strength of CenturyLink's relationship with our Government Accounts. 

Essential Duties:

  • Complete service orders in a legible, accurate and timely manner.
  • Interact effectively as a team member within an Account Team organization to support achievement of sales objectives and deliver CenturyLink's Spirit of Service.
  • Partner with Sales, Service and Support personnel to strategically support Accounts.
  • Make accurate and timely decisions based on customer needs and business requirements.
  • Develop, maintain and manage customer relationships from the operational to executive levels throughout the organization.
  • Ability to contribute to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition.
  • Ability to effectively represent CenturyLink to multiple customer departments and levels within the Account, by understanding how CenturyLink's products meet their goals.
  • Project Management of the activities of multiple CenturyLink departments such as Contracts, Pricing, Order Entry, Provisioning, Design, Installation and Billing on behalf of CenturyLink Customers to install new service, or to coordinate moves, adds or changes to existing service.
  • Implement process management/process improvement initiatives.
  • Champion communication between organizations at all levels


Basic Qualifications:

  • 5+ years of experience with CenturyLink Products and Systems, QC and QCC OR related Telecom experience


Preferred Qualifications:


  • Interfaces with CenturyLink Technicians and Network Operations Center, equipment vendors Local Plant Engineers, service and product personnel.
  • Stay apprised of developments in company and industry, learning practices.
  • Valid Driver's License and satisfactory driving record
  • Ability to work independently as well as in a team environment
  • Knowledge of CenturyLink products, e.g., Voice, Data, IP, VPN, Web Hosting, and CPE is desired
  • Additional functions, as identified.


  • Bachelor's degree in business, education, communications or a related field plus equivalent curriculum development training and experience. Equivalent work experience in a similar position may be substituted for educational requirements

Basic Requirements:

  • Effective communication skills, written and verbal, face to face, phone email, etc.
  • Strong interpersonal and leadership skills


  • Intermediate knowledge of MS Office products including Word, Excel, Outlook, Visio and PowerPoint required.
  • Basic knowledge of product and project management software tools preferred.

Alternate Location: US-Arizona-Phoenix

Requisition #: 125146

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, œprotected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Phoenix

Job Segment: Consultant, Consulting, Telecom, Telecommunications, Contract, Technology

Job Details

Date Posted June 6, 2019
Date Closes July 6, 2019
Requisition 386196400
Located In Phoenix, AZ
SOC Category 00-0000.00