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Credit Consultant MM

CenturyLink, Inc Phoenix, AZ

Job Description

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

The role of the Credit Consultant is to collect revenues owed from residential customers and to assist with basic billing inquires. The only way we can do this is by providing superior customer service and building a customer loyalty base.

We collect on an account when the customer gets a past due notice and we consult with that customer, selling them on the importance of paying their bill. Conflict resolution and negotiation skills will be utilized on a daily basis.

  • Receive inbound calls from CenturyLink residential customers for collections, payment arrangements, and billing inquiry

  • Meet established collection objectives monthly

  • Use various computer systems/screens simultaneously

  • Build and maintain strong customer rapport

  • Consult, multi-task, and problem solve with the customer

  • Perfect the customer experience by providing excellent service on every call


Basic Qualifications:

  • Strong communication skills (written and verbal) preferred

  • Multi-tasking and problem solving skills

  • Good listening skills are necessary for consultative collections and to negotiate solutions that benefit the company and the customer

  • Computer literacy

  • Outstanding customer service skills

Preferred Qualifications:

  • Previous collections and/or call center experience


Work Environment:

  • Inbound and outbound customer service center - structured and fast paced

  • The center is open Monday - Friday from 8:00 am to 8:00 pm. Shifts can vary from day to day and are based on seniority and needs of the business

  • Will utilize headset/telephone and computer for extended periods of time

  • Position requires high volume of contact with customers


Requisition #129720


Alternate Location: US-Arizona-Phoenix

Requisition #: 129720

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, œprotected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.



Nearest Major Market: Phoenix

Job Segment: Consultant, Consulting, Credit, Call Center, Finance, Contract, Technology, Customer Service

Job Details

Date Posted April 19, 2019
Date Closes May 19, 2019
Requisition 394715500
Located In Phoenix, AZ
SOC Category 00-0000.00