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Supervisor Network Operations - Federal

CenturyLink, Inc Denver, CO

Job Description

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

The supervisor position will directly support the DHS customer, serving as the supervisor for Operations related technical support, configuration management, and coordination of customer migrations  This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with program growth while motivating others to meet stringent deadlines. 


Scope of responsibilities for Position: The candidate will be responsible but not limited to the below tasks:

  • The Supervisor will work in a challenging, hands-on environment supporting the Department of Homeland Security (DHS), the Department of Defense (DoD) and other specialized customers in support of National Cyber Protection System (NCPS) initiatives.

  • Carry out supervisory responsibilities in accordance with the organization's policies and procedures

  • Accountability for meeting and exceeding operational goals

  • This position supports DHS in providing operations and logistics to migrate Federal civilian (.gov) internet services to a custom aggregation service. 

  • Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.

  •  Mentor, train and develop teammates for career progression and learning

  •  Ability to develop and share best practices across the shifts and network.

  • Candidate will manage program operations and technicians whose work includes ordering, implementation, and repair support of DHS custom data services. 

  • Responsibilities include development of team SOPs, integration support with corporate operations, hiring new employees, coaching and development of employees with regards to new processes and quality standards, performance management, safety, and technical skill sets.

  • Will require hands on technical support of routers, switches, servers, and firewalls in a Hosting and office environment


Basic Qualifications:

  • Associate degree in a related field or equivalent work experience.

  • Previous experience as a supervisor and a proven track record in the communications, networking and/or security

  • A thorough understanding of physical layer through layer three technologies.

  • Understanding of and experience using inventory systems

  • Ability to handle changing priorities and use good judgment in stressful situations

  • Experience with Juniper and or Cisco equipment, knowledgeable in BGP routing, IPSec, and VLANS

  • Proven ability to work in a dynamic team environment with changing requirements and competing priorities

  • Candidate must have the proven ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, present options/recommend solutions, follow-up and customer focused behavior.

  • Ability to multitask and adapt quickly to changes

  • Required computer skills include:  Outlook, MS Office application suite, ticketing systems, and circuit topology and testing tools.

Candidate must be a US Citizen with the ability to obtain a Department of Defense TOPSECRET clearance.

Work Environment:

  • Provide after-hours support on an on-call basis, as required

  • Must perform work with minimal supervision.

  • Work with Engineers to support new capabilities and maintenance windows.

  • Must be able to prioritize multiple projects and perform under pressure.

  • Must negotiate timeframes for completion and meet critical customer deadlines.

  • Must be willing and able to work with other coworkers to complete new projects and routine daily job assignments.



Alternate Location: US-Colorado-Denver; US-Virginia-Herndon

Requisition #: 123611

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, œprotected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Baltimore

Job Segment: Network, Operations Manager, Manager, Consulting, Technology, Operations, Management