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Service Delivery Coordinator

CenturyLink, Inc Omaha, NE

Job Description


About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

We have an immediate opening for a Service Delivery Coordinator (SDC) in the Access Billing CIT Team.  The SDC will work with the CPS (Co-Provider Services) application generating billing adds and changes for CenturyLink CLEC accounts. An individual in this role may perform any or all of the following functions:

Job Description

  • Assist/direct implementation of new products which relate to various corporate sales initiatives.
  • Review and develop efficient and effective processes to reduce labor intensive efforts and increase billing accuracy.
  • Ensure rates are properly updated in billing system when rate changes occur.
  • Assist in implementing billing conversion data upon acquisitions and/or mergers.
  • Communicate issues to executive management and work with other departments to ensure resolutions.
  • Serve as a backup for Forbearance contract related tasks, COMA updates, and other departmental functions as needed.


  • Familiarity with GUI based windows software and ability to read and apply written methods to live work screens. 
  • Must have strong quantitative and data analytical skills.
  • Strong PC skills including Excel, Access, SQL/database skills a plus.
  • Strong communication skills including the ability to articulate technical, financial, operating and system issues to major stakeholders in a concise and cohesive manner.
  • Meet deadlines in a fast-paced environment.
  • Ability to multi task and prioritize job tasks while maintaining documentation.
  • Ability to work independently and initiate discussions.
  • Ability to work overtime as necessary.
  • Be a team player, optimistic, willing to learn and possess a strong work ethic.

Preferred Qualifications:

  • Familiar with COMA and CPS Applications.
  • Familiar with USOCs, Classes of Service, ACNAs, and RSID/ZCID. 
  • Ability to interpret contracts using produce knowledge and product offerings ie UNE-P, UNE-C, QPP, CBR, Resale, etc.
  • Ability to analyze incoming requests (sign-offs) and translate into what changes would need to be made in both COMA and CPS.
  • Ability to parse data into like categories and buckets.  USOCs to contract type and allowable product.
  • Detail oriented with a willingness to stare and compare changes for verification.
  • Willingness to perform repetitive tasks updating same data on different customers (Resale).


High School Diploma or Equivalent

Alternate Location: US-Nebraska-Omaha

Requisition #: 194515

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

Job Segment: Consulting, Database, SQL, Cyber Security, Service, Technology, Security

Job Details

Date Posted December 22, 2018
Date Closes January 21, 2019
Requisition 485118500
Located In Omaha, NE
SOC Category 00-0000.00