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Customer Care Specialist

CenturyLink, Inc Omaha, NE
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Job Description

 

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The Sales and Service Consultant primarily supports field operations technicians through the Service Center - Technician Support Center in Omaha. Making order corrections as well as answering questions.  Strong documentation and follow up is required.  Hours of Operation: 7:30am 8:00pm Monday-Friday, 8:30am 5:00pm Saturday. Mandatory overtime may be required.

Job Description

  • Handle inbound calls and chats from internal technicians who are in the field working various order requests.
  • Ensures order quality for internal departments such as Assignments, Translations as well as our technicians in the field.
  • Explains and/or demonstrates knowledge of all services, products and features available to our customers.
  • Presents an integrated solution-centered approach to customers' needs, applying technical knowledge and experience in reviewing the customer's accounts and service location.
  • Strives to provide stellar customer service.

Qualifications

  • Must have strong knowledge of CenturyLink products and communication (oral and written), interpersonal, multi-tasking, and team work skills
  • High School diploma, GED or equivalent education and experience
  • 3 years of related experience
  • Strong computer skills with Internet Explorer, Outlook, Excel and Word 

 

Preferred Qualifications:

  • 1 to 2 years of telecommunications experience
  • 1 to 2 years' experience with one or more telecommunications products/services, i.e., Voice or Data
  • 2 to 3 years of call center experience

Alternate Location: US-Nebraska-Omaha

Requisition #: 205601

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.


Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

Job Segment: Telecom, Telecommunications, Engineer, Cyber Security, Customer Service, Technology, Engineering, Security




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