CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.
Job Title: IT Operations Specialist Technical Solutions
Reports to: IT Operations Supervisor Colocation Support Team -GOC CLIENT RESPONSE CENTER
Location: Littleton, CO Direct Reports: No
The IT OPERATIONS TECHNICAL SUPPORT Technician is responsible for proactive monitoring, diagnostics, resolution/escalation of issues, and rapid isolation and restoration of issues related to a diverse customer base with an ITIL service management focus. They function as initial triage with heavy specialization around event and incident management while interfacing directly with hosting customers, 3rd party vendors and internal resources to ensure a superior customer experience. This team works in an inbound call center environment working all shifts 24x7x365.
Desired skills: Hands on experience with one or more of the following:
Network and Systems technologies
Network and Systems hardware platforms
Education or Equivalent Experience:
Alternate Location: US-Colorado-Littleton
Requisition #: 127817
Please Note: The following posting is for a Project-Based position with a defined start and end date (limited term). Depending on the project, the term of employment will be between 3 and 24 months. The employment end date will be tied to the project end date (although there is no guarantee of continued employment at any point).
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Nearest Major Market: Denver
Job Segment: Telecommunications, Operations Manager, Telecom, Engineer, Technology, Operations, Engineering
|Date Posted||October 12, 2018|
|Date Closes||November 11, 2018|
|Located In||Littleton, CO|
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