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Senior Global Relationship Manager

CenturyLink, Inc Southfield, MI
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Job Description

CenturyLink (NYSE:CTL) is a premier network solutions provider and trusted partner to our customers. As part of our recent acquisition of Level 3 Communications, our portfolio has expanded. More customers. More network. More locations. More opportunities for you. With a global presence in 60 countries, service to more than 350 metro areas domestically, and more than 200,000 miles of fiber; CenturyLink is going places.  At CenturyLink, we believe in growth and innovation, for our customers and our employees. Discover how CenturyLink can expand your potential and take your career to new places if you're looking to join a company that celebrates diversity and creativity, with industry-leading benefits and commitment to employee advancement.  We're committed to bringing great talent to our team to help us change the world. One network connection at a time.

Job Summary

We are in the process of filling open positions for the combined company following CenturyLink's acquisition of Level 3 Communications. All qualified candidates who express interest by submitting an application to an open posting will be considered. However, based on business needs, preference may be given to internal applicants on certain positions. We still welcome, and encourage, all application submissions while we continue our integration process.  Internal applicants are current, active CenturyLink employees, including Level 3 employees who have transitioned to CenturyLink as part of the acquisition.

Job Description

Sr.Global Relationship Manager
 
Implements effective strategies for long-term success by utilizing knowledge of the sales process and efficient selling techniques; applying time-management skills to planning and managing projects; continuously evaluating revenue targets; and ensuring time and resource investment to produce greater returns.

 
Cultivates existing business relationships by managing the customer experience; contacting the customer proactively; ensuring customer satisfaction is met; positioning oneself as a key member in the client setting; utilizing negotiation skills and strategic relationship building; demonstrating a comprehensive understanding of contract vehicles; promoting a customer service focus within the team; maintaining relationships with new and existing contacts within an account; expanding relationships with clients and external partners; and developing, maintaining, and leveraging strong existing relationships.

 
Establishes successful business relationships by seeking new business influencers within assigned territory; targeting line of business leadership to identify business challenges; fully understanding the customer's decision-making process; collaborating with vendors/partners to identify opportunity for new business; building adaptive relationships; maintaining a strong ability to teach the customer; tailoring conversations to their areas of interest; providing superior customer service; having a strong ability to control the conversation; and getting the client to commit to take action

 
Researches accounts business drivers by understanding telecommunications; retaining knowledge of the sales industry; collaborating with specialists in support services; identifying critical factors aligned to the specific account; driving new business within the account; developing knowledge on competitors; navigates a complex set of tools and support structures

 
Resolves problems/issues within accounts by methodically identifying customer issues/pains; being a primary point of contact; utilizing expertise in development of solutions; collaborating with internal resources; engaging the proper resources; and communicating the customer's report issue to the account team.

Qualifications

Basic Qualifications:
Minimum of 4 years direct Business to Business outside sales experience within a High Tech industry calling on global accounts.

Must have excellent verbal and written communication skills and be able to present in both small and large group settings.
Must have a polished, professional presentation.
Demonstrated stable track record of success in Sales.
Experience developing, researching and presenting formal presentations to senior level management and other end users.
Technical aptitude with proficiency with MS products including Word, Excel, and PowerPoint.

4+ year(s) of direct business to business outside sales experience
Familiar with local marketplace, companies and community in geography stated above.

Valid Driver's License and satisfactory driving record is required.

Education

Bachelors or Equivalent

Masters or Equivalent

Alternate Location: US-Michigan-Southfield

Requisition #: 161624

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, œprotected statuses).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.


Nearest Major Market: Detroit

Job Segment: Telecommunications, Telecom, Outside Sales, Relationship Manager, Manager, Technology, Sales, Customer Service, Management











Job Details

Date Posted September 7, 2018
Date Closes October 7, 2018
Requisition 440536400
Located In Southfield, MI
SOC Category 00-0000.00
Location