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Lead IT Engineer - Audit

CenturyLink, Inc Town And Country, MO
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Job Description

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

Lead IT Engineer - An Audit Representative with the ability to evaluate and improve the effectiveness of risk management, control and governance processes within Operations Managed Services.  Candidate will work with a variety of operational teams to ensure quality in services and processes and establish new standards and continuous improvement goals to meet audit requirements as required.  Ongoing monitoring and measurement of outputs is a necessity showing various quality of service and/or process values and the intended changes to be made. This individual must have strong technical and leadership skills and be able to influence and work effectively with audit teams, executive management and cross functional teams.  

Responsibilities:

  • Acquire and develop a deep understanding of the Quality Assurance and Quality Control team to optimize service quality and customer satisfaction
  • Obtain an intimate understanding of complex technical environments
  • Represent Operations in upcoming Audits
  • Assure our organization's risk management, governance and internal control processes are operating effectively
  • Drive accountability through operational metrics ensuring high focus changes needed to be audit ready
  • Identify opportunities for process improvement to address operational inefficiencies through the use of metrics and reporting
  • Maintain open communication with management and audit committee
  • Document process and prepare audit findings memorandum
  • Set direction; define objectives and priorities for the organization
  • Develop the Quality roadmap required for a best in class quality operation
  • Act as the client and CenturyLink Technology Solutions support advocate
  • Operate a Global service model that is scalable and efficient
  • Execute the CenturyLink Vision and align the Operations Center efforts to achieve the corporate objectives
  • Deal with Operational problems that are broad, complex and abstract, often involving Company-wide issues.  Must assist in developing solutions using creativity, resourcefulness, innovation, negotiating and diplomacy
  • Set priorities and drive engineering teams to deliver tasks within defined timelines as needed for audits
  • Other duties as assigned

Critical skills:

  • Proven work experience with technology audits
  • Previous leadership experience in an operational environment
  • Firm practical and theoretical understanding and previous application of industry best practices for support and process development and adherence
  • QA methodology knowledge and experience, including the establishment, maintenance and development of industry-leading processes required to support enterprise customers
  • Ability to coordinate, orchestrate, and communicate effectively with technologists and business partners to maintain high service levels in a demanding environment
  • A minimum of conceptual understanding of the some of the following technologies:
    • Middleware (Web Servers, Application Servers, etc.)
    • Networking, switching, load balancers, security, firewalls, etc.
    • Database Administration (Oracle, MS SQL, etc.)
    • OS Administration (Linux/Windows, etc.)
    • Virtualization (VMware, Hypervisor etc.)
  • Strong presentation skills with demonstrated ability to provide customer interaction
  • Demonstrated success in influencing cross-functional teams
  • Excellent time management, planning, and project management skills
  • Strong analytical, problem solving and communication skills

    Desirable Qualifications:

  • Previous leadership experience in some capacity  in the IT industry
  • Understanding of PMP principles and practices
  • ITIL Foundations knowledge
  • Experience within a Knowledge-Centered Support organization
  •  

    Education or Equivalent Experience:

  • Audit Experience
  • Four Year college degree in Computer Science with 4-6 years IT experience or equivalent experience

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Alternate Location: US-Missouri-Town And Country

Requisition #: 127926

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, œprotected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.


Nearest Major Market: St Louis

Job Segment: Audit, Engineer, Database, Oracle, Consulting, Finance, Engineering, Technology

Job Details

Date Posted August 4, 2017
Date Closes September 3, 2017
Requisition 392279500
Located In Town and country, MO
SOC Category 00-0000.00
Location