This job reports to SVP of Client Experience.
This is a Full-Time position, working 1st Shift.
Number of openings for this position: 1
Who we are.
TEAM Software is a leading provider of software solutions for the contract security and building service industries and has been since 1989. TEAM offers a host of fully integrated solutions from operations, financial and workforce management to employee and customer self-service to time and attendance products designed to help customers profit from efficiency. Based in Omaha, Nebraska, TEAM is an employee-owned company whose “startup mentality” drives us in our pursuit of innovation and fuels our commitment to our customers.
Who we’re looking for
The Director of Education is responsible for leading a team of talented people focused on educating clients and employee owners about TEAM Software’s family of products and solutions. The Director oversees the establishment and execution of department goals, best-in-class processes, excellent customer service and ongoing professional development of the team members. This leader also closely collaborates with other department directors/managers and the executive team to execute the company’s overall strategy and goals.
Responsible for the successful onboarding and implementation of all new clients, training of existing clients and internal employees on all TEAM Software products and solutions.
Oversees the development and delivery of all learning content, including, but not limited to, online help documentation, computer based training and training guides.
Responsible for applying expert knowledge of the implementation process, providing strategic direction and solving complex problems to assist clients and employees.
Allocate resources based upon project demand, proactively leading the identification of design and implementation of process improvements.
Develop relationships across the organization in order to work collaboratively and effectively with other departments.
Establish clearly defined goals, objectives, responsibilities, competencies and development plans for each member on the team.
Provide hands-on coaching for team members across the department to ensure top-notch customer service.
Cultivate open communication with customers and business partners to identify opportunities to improve processes and methodologies. Drive continuous improvement of the implementation process and tools.
Provide leadership to multiple implementations/customer projects and facilitate cross functional teams to develop and implement solutions to address customer requirements
Create and manage the annual revenue and expense budget for the department in order to achieve established goals.
Actively plan for continuous growth of the company by building a department structure that can scale as the company expands.
Conduct performance evaluations and provide ongoing coaching and performance feedback.
Monitor and regularly communicate department success with meaningful metrics and key performance indicators.
Bachelor's degree and 10+ years business experience with 5+ years managing technical services teams and recruiting talent (support, deployment, consulting, etc.) for a software firm.
Proven experience implementing enterprise software for external clients
Excellent coaching and mentoring skills with a servant leadership focus
Service oriented and customer centric experience running software implementations
Experience with analysis and project life cycle methodologies as well as a solid understanding of the implementation project life cycle
Proven record of navigating, escalating and leading efforts on complex customer requests or projects
Experience in creating performance metrics to meet goals and make data driven decisions
Strong collaborative, negotiating, influencing, leadership and decision-making skills
Consultative and dynamic personality
Excellent verbal & written communication skills
Proficient in Microsoft Office
Desirable: A good understanding of:
The industries TEAM targets (building service & security contractors)
Business technology terminology
Sales funnel management & the sales process
Strong collaboration skills and ability to communicate effectively at all levels of the organization
Know how to manage stakeholder expectations and conflicting priorities while keeping things in perspective and maintaining composure
Excellent time management and effective decision-making ability.
Outstanding teamwork and influential management skills with the ability to work with others at all levels internally and externally
As an employee-owned company, we’re invested in our company, literally. But it’s more than a nice retirement plan — employee ownership is about motivating each other to do good work, challenging the status quo and consistently delivering more than what is asked. We have high standards and look for like-minded individuals to drive our success.
TEAM’s culture, along with our “own it” attitude, are intertwined in our guiding values: keep customers first, be accountable and do more. We’re looking for skilled individuals interested in building long-term careers and upholding our culture — people who are looking for more than just a paycheck. But, speaking of paychecks, our top-level compensation and benefit package and other perks (casual environment, flexible work schedules, etc.) are pretty awesome, too.
Come for the job — stay for the award-winning culture. TEAM was named the 2016 Company of the Year by the IA/NE Chapter of the ESOP Association, a national advocacy and education association dedicated to employee ownership. TEAM has also been recognized as one of the Best Places to Work in Omaha and was voted Best of Omaha in the Small Employer category.
TEAM is committed to creating a diverse environment and is proud to be an equal opportunity employer. TEAM also participates in the E-Verify program.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short-Term Disability, Long-Term Disability, Educational Assistance, Special Incentive Plans, Employee Stock Ownership Plan & 401(k)
Screening Requirements: Criminal Background Check, Education and Employment
|Date Posted||December 5, 2018|
|Date Closes||January 4, 2019|
|Located In||Omaha, NE|
|Job Type||Full-time Employee|
|SOC Category||11-9199.00 Managers, All Other|
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