TEAM Software is a leading provider of software solutions for the contract security and building service industries and has been since 1989. TEAM offers a host of fully integrated solutions from operations, financial and workforce management to employee and customer self-service to time and attendance products designed to help customers profit from efficiency. Based in Omaha, Nebraska, TEAM is an employee-owned company whose “startup mentality” drives us in our pursuit of innovation and fuels our commitment to our customers.
TEAM is searching for a talented, energetic Account Manager who will work closely with our sales team to build and maintain positive relationships with assigned customer accounts by understanding each client’s business needs, how they utilize technology and how TEAM's solutions can benefit them. The account manager will be responsible for meeting assigned revenue goals, assisting customers as needed when issues and projects arise, and communicating information about TEAM's products and services to customers. This person is expected to work on a cross department team in order to accomplish specified goals.
Key responsibilities include, but are not limited to the following:
-Maintain regular, consistent two-way communication with specified group of customers to build knowledge about the customers business and create positive relationships.
-Educate customers about TEAM's solutions and how they can assist the customer.
-Generate revenue from existing customer base.
-Maintain updated information about each customer. Be available to customers for escalating issues and communicating concerns.
-Schedule and execute regular outbound contact with customers as specified in department goals. A conversation with the customer is the goal of these outbound contacts.
-Develop a good working relationship with multiple contacts.
-Understand the customers business, including size, specialization, geographic penetration, history and future direction.
-Identify areas within their business where a TEAM service or product could benefit the customer
-Interview customers and update TEAM's Customer Relationship Management system with accurate contact information, e-mail addresses and company demographic information.
-Promote TEAM's products and services through conversations, online demonstrations and personal demonstrations.
-Generate proposals for TEAM's services and review them with customers. Generate contracts for TEAM's services and review them with customers.
-Update TEAM's Customer Relationship Management system with forecasting information, details from phone calls and appointments.
-Travel to industry trade shows, events, customer sites and prospect sites when needed.
-Assist Regional Sales Managers with tasks through the sales process to become familiar with future customers.
-Participate in new customer implementation process as needed and communicate status information back to the customer decision maker.
-Participate on a cross department team to serve all of the needs of the customer.
-Minimum of Bachelor’s Degree in business or related field.
-2-4 years of account management experience, specifically in the software industry.
-Experience working with Accounting systems.
-Working knowledge of legal contracts and writing proposals.
-Skill in oral and written communication.
-Ability to communicate professionally with coworkers and customers.
Why Choose TEAM?
As an employee-owned company, our employees are invested in our company, literally. We have high standards and look for entrepreneurial-minded individuals to drive our success. We expect our fellow owners to be engaged and feel empowered.
Our company is committed to creativity, innovation, job satisfaction and professional development. As proof, TEAM was recognized as the 2016 Company of the Year by the Iowa/Nebraska Chapter of The ESOP Association. Our “own it” attitude drives productivity, a focus on first-class customer service and resourceful problem-solving.
From our casual work environment, to our top-level compensation and benefit package, TEAM is a dynamic and exciting place to work.
TEAM is committed to creating a diverse environment and is proud to be an equal opportunity employer. TEAM also participates in the E-Verify program.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, Educational Assistance, Special Incentive Plans, 401(K) & Employee Stock Ownership Plan
Screening Requirements: Criminal Background Check, Employment & Education
|Date Posted||May 11, 2018|
|Date Closes||June 10, 2018|
|Located In||Omaha, NE|
|Job Type||Full-time Employee|
|Experience Level||Intermediate (3-7 yrs. experience)|
|Hours||40 hours per week|
|SOC Category||11-9199.00 Managers, All Other|
|Name||Judi Szatko, Human Resources|
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