Job Title: Network Engineering Technician VoIP
Location: Teacher Administration Center, 3215 Cuming Street, Omaha NE
Reports To: IMS Technical Support Coordinator
Work Schedule/FLSA Status: 261 day 12-month / Exempt
Salary Schedule: S26/91D Technician
Position Purpose: This position is responsible for Cisco Call Manager Collaboration systems and phone support throughout the school district. This position will focus on configurations, installations, troubleshooting, and support of Voice over IP (VOIP), and, to a lesser degree, support of video intercom, wireless access, and network infrastructure. This position will work to ensure phone communications for the district staff are working effectively and efficiently and promptly report any major issues to IT management.
Essential Performance Responsibilities
- Train network staff on collaboration tools
- Provide troubleshooting assistance and learning opportunities to network technicians while out in the field responding to tickets or during implementations
- Install new and maintain Voice over Internet Protocol (VoIP) phones
- Advanced troubleshooting of high-level issues on all OPS Collaboration systems
- Assist with the monitoring and updating of Cisco Unified Communications Manager (CUCM), Cisco Unity, and Cisco Unified Border Element (CUBE) software when tasked
- Provide support for voice mail and department auto attendants
- Support and assistance with video intercom cameras throughout the District
- Install Cat6 and Cat6a cable and troubleshoot cable issues
- Punch down patch panel and wall plate
- Install, terminate, test, and troubleshoot fiber
- Install Cisco equipment
- Ensure network addresses are assigned properly
- Install wireless technologies as directed
- Monitor work tickets and ensure appropriate resolution provided
- Interface with technology vendors as appropriate
- Escalate network problems to the Network Services Lead and as appropriate to IT management
- Provide input and knowledge as needed to others on the Network Services team
- Establish strong standards of professional ethics when relating to staff, students, parents, administration, and the community
- Complies with the District’s operational guidelines
- Keeps abreast of technology developments relating to current trends/issues and education needs (such as training, reading literature, participating in professional organizations)
- Provide technical assistance and training to staff as necessary; willingness to share knowledge with others
- Adhere to District and IMS security practices
- Exhibit willingness to research, recommend, and implement technologies to improve network performance
Knowledge, Skills, and Abilities:
- Minimum of five years’ experience in telecommunications/networking related industry
- Advanced experience with Cisco Call Manager Collaboration including: CUBE, Unity Connections, Webex, Emergency Responder, and UCCX
- Experience with Singlewire/CallAware
- Experience with Akkadian Provisioning Manager, Contact Manager and Operator Console
- Experience with fiber optic and copper cabling/wiring installation techniques and practices
- Experience and working knowledge of PRTG Network Monitoring, Wireshark, VoIP
- Experience with Cisco Catalyst switches
- Experience with WIFI
- Basic WAN/LAN experience level
- Licensed in good standing and able to travel (drive) throughout the District
- Understanding of phone installation and management
- Ability to perform Cisco VoIP fundamentals including CSS, Partitions, Route Patterns, Translation Patterns, Hunt Groups, etc. and how the pieces fit together
- Ability to install and troubleshoot issues with VOIP connections and VOIP phones
- Ability to install wireless solutions
- Ability to use built tools to troubleshoot wireless issues
- Understanding of various types of operating systems and multimedia technologies
- Ability to study, document and prepare system diagrams regarding present day networking workflow and procedures
- Skills pertinent to positive human relationships and the ability to work effectively with staff members in a multicultural urban setting
- Ability to plan, organize, problem-solve, and think abstractly/conceptually
- Ability to monitor and maintain Voice network equipment and data circuits
- Ability to understand technical manuals and procedural documentation as well as keep documentation up-to-date
- Ability to work through difficult issues and maintain a great, positive attitude when communicating with others
- Ability to work hours outside of normal schedule with little or no advance notification
Performs other related tasks as assigned by supervisor and other central office administrators as designated by the Director of IMS.
Equipment: This position may require the ability to use basic office equipment such as computers, copiers, scanners, and fax machine. Must always comply with OPS’s guidelines for equipment use.
Travel: Regular travel within the District will be required.
Physical and Mental Demands, Work Hazards:
- Must be able to respond rapidly in emergency situations.
- Must have organization, time management, communication, and interpersonal skills.
- Work in school building and central office environments.
- Contact with personnel within the district and with customers and vendors.
- Will be working under the direct supervision of the department supervisor in order to complete day to day tasks.
- Will be working with a diverse population requiring the ability to handle all situations with tact and diplomacy.
- Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues.
- Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service.
Employee Punctuality and Appearance
- In order for schools to operate effectively, employees are expected to perform all assigned duties and work all scheduled hours during each designated workday, unless the employee has received approved leave.
- Any deviation from assigned hours must have prior approval from the employee’s supervisor or building administrator.
- All employees are required to report to work dressed in a manner that reflects a positive image of Omaha Public Schools and is appropriate for their position.
Terms of Employment
This position is treated as a full-time exempt classified position. The terms of your employment will be governed by applicable state laws regulating employment in a Nebraska public school and Board of Education policies, as those laws and policies may change from time to time. If your position is represented by a collective bargaining representative, then your employment will also be governed by a negotiated agreement between OPS and that collective bargaining representative.
The offer of employment is contingent upon:
- Obtaining and providing verification of all licenses, certificates, and other requirements for the position (e.g., Paraprofessionals obtaining “Highly Qualified status,” etc.), as identified and maintaining all licenses, certificates, and requirements for your position throughout employment.
- A background check which demonstrates to OPS that background is acceptable for the position.
- Verification of U.S. citizenship or legal authorization to work in the United States.
- Successful completion of a pre-employment drug test (if required for position offered).
- Successful completion of a tuberculosis skin test (if required for position offered).
Omaha public schools does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), marital status, sexual orientation, disability, age, genetic information, gender identity, gender expression, citizenship status, veteran status, political affiliation or economic status in its programs, activities, employment, and provides equal access to the Boy Scouts and other designated youth groups. The following individual has been designated to handle inquiries regarding the non-discrimination policies: Director for the Office of Equity and Diversity, 3215 Cuming Street, Omaha, NE 68131. (531-299-0307)
The Omaha Public School District is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process please contact the human resources department at 531-299-0240.
Omaha Public Schools