Job Title: Network Technician- Wired and Wireless
Location: Teacher Administration Center, 3215 Cuming Street, Omaha NE
Reports To: IMS Technical Support Coordinator
Work Schedule/FLSA Status: 261 day 12-month / Exempt
Salary Schedule: S26/91D Technician
Position Purpose: This position will be responsible for wired and wireless installations and will also assist with network, voice, video configurations and installations.
Essential Performance Responsibilities
- Configure Cisco switches.
- Install Catalyst switches.
- Troubleshoot all switch issues.
- Install VOIP phones in buildings.
- Maintain and troubleshoot phone issues.
- Install wireless technologies as directed.
- Assist building technicians with wireless installations and train as appropriate.
- Perform High Density wireless surveys both pre and post deployment.
- Ensure network addresses are assigned properly.
- Troubleshoot cable and/or fiber issues.
- Monitor wireless work tickets and ensure appropriate resolution provided.
- Interface with technology vendors as appropriate.
- Escalate network problems to the Network Services Lead and as appropriate to IT management.
- Provide input and knowledge as needed to others on the Network Services team.
Knowledge, Skills, and Abilities:
- Minimum of three years’ experience in telecommunications/networking related industry.
- Basic knowledge of Cisco Catalyst switches.
- Experience with wireless networking equipment.
- Experience with fiber optic and copper cabling/wiring installation techniques and practices.
- Basic WAN/LAN experience level.
- Experience with WIFI.
- Basic knowledge of PRTG Network Monitoring, Wireshark, VoIP.
- License in good standing and able to travel (drive) throughout the District.
- Ability to do basick Cisco switch configuration.
- Ability to implement wireless solutions.
- Ability to use built tools to troubleshoot wireless issues.
- Understanding of various types of operating systems and multimedia technologies.
- Understanding of voice services.
- Ability to study, document and prepare system diagrams regarding present day networking workflow and procedures.
- Skills pertinent to positive human relationships and the ability to work effectively with staff members in a multicultural urban setting.
- Ability to plan, organize, problem-solve, and think abstractly/conceptually.
- Ability to monitor and maintain network equipment and data circuits.
- Ability to understand technical manuals and procedural documentation as well as keep documentation up to date.
- Ability to work through difficult issues and maintain a great, positive attitude when communicating with others.
- Ability to work hours outside of normal schedule with little or no advance notification.
- Ability to maintain confidentiality at all times.
Performs other related tasks as assigned by supervisor and other central office administrators as designated by the Director of IMS.
Equipment: This position may require the ability to use basic office equipment such as computers, copiers, scanners, and fax machine. Must always comply with OPS’s guidelines for equipment use.
Travel: Regular travel within the District will be required.
Physical and Mental Demands, Work Hazards:
- Must be able to respond rapidly in emergency situations.
- Must have organization, time management, communication, and interpersonal skills.
- Work in school building and central office environments.
- Contact with personnel within the district and with customers and vendors.
- Will be working under the direct supervision of the department supervisor in order to complete day to day tasks.
- Will be working with a diverse population requiring the ability to handle all situations with tact and diplomacy.
- Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues.
- Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service.
Employee Punctuality and Appearance
- In order for schools to operate effectively, employees are expected to perform all assigned duties and work all scheduled hours during each designated workday, unless the employee has received approved leave.
- Any deviation from assigned hours must have prior approval from the employee’s supervisor or building administrator.
- All employees are required to report to work dressed in a manner that reflects a positive image of Omaha Public Schools and is appropriate for their position.
Terms of Employment
This position is treated as a full-time exempt classified position. The terms of your employment will be governed by applicable state laws regulating employment in a Nebraska public school and Board of Education policies, as those laws and policies may change from time to time. If your position is represented by a collective bargaining representative, then your employment will also be governed by a negotiated agreement between OPS and that collective bargaining representative.
The offer of employment is contingent upon:
- Obtaining and providing verification of all licenses, certificates, and other requirements for the position (e.g., Paraprofessionals obtaining “Highly Qualified status,” etc.), as identified and maintaining all licenses, certificates, and requirements for your position throughout employment.
- A background check which demonstrates to OPS that background is acceptable for the position.
- Verification of U.S. citizenship or legal authorization to work in the United States.
- Successful completion of a pre-employment drug test (if required for position offered).
- Successful completion of a tuberculosis skin test (if required for position offered).
Omaha public schools does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), marital status, sexual orientation, disability, age, genetic information, gender identity, gender expression, citizenship status, veteran status, political affiliation or economic status in its programs, activities, employment, and provides equal access to the Boy Scouts and other designated youth groups. The following individual has been designated to handle inquiries regarding the non-discrimination policies: Director for the Office of Equity and Diversity, 3215 Cuming Street, Omaha, NE 68131. (531-299-0307)
The Omaha Public School District is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process please contact the human resources department at 531-299-0240.
Omaha Public Schools