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Customer Service Analyst IV

Omaha Public Power District Omaha, NE
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Job Description

Responsibilities

 

Provide clerical, secretarial, and technical support for the Lead Utilities Coordination, Account Executives, Electrical Service Designers and Customer Sales & Services Departments. Responds to customer contacts regarding electric service.  Provide rate-auditing duties, special rate analysis and ensure proper administration of the District's rate structure for proper classification of District revenue.

  1. Provide clerical, secretarial and technical support for the Lead Utilities Coordination, Account Executives, Electrical Service Designers and Customer Sales & Services Departments.
  • Perform new service activities for service orders, permits, private outdoor lights and coordinate activities with the appropriate Transmission & Distribution (T&D) Operations Service Centers, Integrated Work Management, Electric Service Designers, Contractors, Builders, Account Executives, Lead Utilities Coordinators and City, County and State inspectors.  Provides exemplary customer service.
  • Responsible for entering data into Internet Customer Information System (ICIS) for all installs, changes and removals for all unmetered services.  Provides follow-up to field work by entering Field Activities (FA) or coordinating appointments and provides statistical data regarding performance and departmental goals.  Assist Metering Services, Meter Technology and Resource Scheduling areas.
  • Route plans, enter new projects and update information in Asset Suites. Assist Lead Utilities Coordinator with scheduling. Get facility locations for Architectural & Engineering (A&E) firms. Furnish documented information to engineering and others. Notify government agencies or A&E firms.
  • Process pole attachment applications, update database, create and send out letters after Designer/Engineer has approved/declined application. Create Service Requests in Asset Suites for Make Ready Cost Estimates. Approve Design Development for Make Ready associated with pole attachment applications. Prepare pole attachment billing information by-annually. Update GTECH (Geographical Information System). Assist with delinquent billing.  Field checks attachments when necessary.
  • Process all applications associated with state and county permits, case waivers for the Nebraska Public Service Commission, Nebraska Power Review Board and the Nebraska Department of Environmental Quality when pertaining to Storm Water Pollution Prevention Plan (SWPPP) regulations. Responsible for updating permit and project information. Knowledge of the state, county and case process is needed.
  1. Provide rate-auditing duties and special rate analysis.
  • Ensure proper administration of the District's rate structure for proper classification of District revenue.
  • Enter all rate change orders prepared by District personnel, prepare rate studies to correct any misapplication of District rates for all customers, audit new rate structure applications every time the District changes rates and answer all inquiries regarding high bill complaints and rate structure questions from customers and employees.

Qualifications

 

Required:

  • High School Diploma
  • Proven mathematical aptitude
  • Knowledge of general accounting principles
  • Knowledge of the District's rates and service regulations
  • Excellent oral and written communication skills
  • Good human relation skills
  • Ability to communicate effectively with customer and employees
  • Experience with Asset Suite, Microsoft Word, Excel, Outlook, Access, ICIS and Ratemaster
  • Two (2) years of experience in either customer care services, rates, customer information services, meter reading, metering services or equivalent
  • Maintain valid driver's license and vehicle insurance as prescribed by the State of Nebraska

Desired:

  • Familiarity with GTECH (Geographical Information System)
  • Knowledge of metering equipment

Closing Statement

 

Step 1: $28.01

 

VisionLeading the way we power the future.
MissionTo provide affordable, reliable and environmentally sensitive energy services to our customers.
ValuesWe have a PASSION to serve We HONOR our community We CARE about each other.

Org Marketing Statement

 

EOE: Protected Veterans/Disability

How To Apply

 

Apply online at www.oppd.com on or before August 27, 2019.

Recruiter: Laura Fritson - lmfritson@oppd.com

**PLEASE NOTE** - Your application has not been submitted unless you have applied for a specific requisition.  If you have not chosen a specific opening, your application will remain in DRAFT form and will not be viewed by our Human Capital staff.


Job Details

Date Posted August 15, 2019
Date Closes October 14, 2019
Requisition 295855
Located In Omaha, NE
SOC Category 00-0000.00
Location