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IT Service Desk Intern

National Indemnity Company Omaha, NE
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Job Description

*Candidates must be local and able to work in Omaha for 2 semesters while taking on a full-time courseload.*

 

National Indemnity Company is a member of the Berkshire Hathaway group of insurance companies. We are located close to campus in the Omaha World-Herald Building on 13th and Douglas Streets and offer flexible hours dependent on the student's class schedule. This is a paid internship.
 

Hours:          

  • Flexible; Between 8:00 a.m. – 5:00 p.m., Monday through Friday
  • 15-25 hours per week during the school year
  • Up to 40 hours available in the summer

Duties include:

  • Coordinating and managing technology work orders ranging from minor repairs/enhancements to major incidents
  • Participating in monitoring systems/network activities, responding to phone calls and alerts, diagnosing problems and notifying appropriate parties as defined by documented procedures
  • Using existing documentation to identify, troubleshoot and repair problems

During this internship, the student will learn:

  • Basic PC software and hardware troubleshooting
  • Skills for being a member of an IT Service Desk Team
  • Procedures for handling user-initiated trouble ticket requests
  • How to diagnose and handle server and network related alerts
  • Skills for being a member of a help desk team

 

Qualifications

  • Sophomore, junior, or senior
  • Major in computer science, computer engineering, information assurance, MIS, or equivalent
  • Understanding and ability to configure personal computer hardware and related software 
  • Knowledge of Windows 7 (and newer) and Office 2010 (and newer) 
  • Familiarity with networking and client/server applications 
  • Basic keyboarding skill 
  • Ability to work well with others
  • Work with detail with accuracy
  • Maintain strict confidentiality
  • Lift and carry objects weighing up to 50 pounds

Job Details

Date Posted October 31, 2018
Date Closes November 30, 2018
Located In Omaha, NE
Department Network Systems
Job Type Part-time Internship
Compensation Hourly Wage, starting at $13.50
Shift Custom
Hours 15-40 hours per week
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68102

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Employee Assistance Program (EAP)
  • Medical
  • Cafeteria / Food
  • Flexible Hours
  • Health Fair
  • Holiday Party
  • On-the-Job Training
  • Wellness Program

This job requires the following skills

  • Microsoft - Excel
  • Microsoft - Outlook
  • Microsoft - Word
  • Computer Usage
  • Microsoft Office
  • Microsoft Windows 7
  • Customer Service / Troubleshooting
  • Excellent Communication
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Employee Assistance Program (EAP)
  • Medical
  • Cafeteria / Food
  • Flexible Hours
Location