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Direct Bill Specialist

National Indemnity Company Omaha, NE

Job Description

National Indemnity Company is one of the leading property/casualty members of the Berkshire Hathaway group of insurance companies, earning the highest financial strength rating by A.M. Best: A++. Located in Omaha, NE, National Indemnity Company offers a wide selection of commercial insurance products and has the stability and strength agents and insureds have depended on for decades.


We have an immediate opening in our Product Management Department. This individual will monitor and review activities and transactions to resolve customer payment and policy equity issues. Recommends to management, tests and implements direct bill system and related process improvements. Assists client services, underwriting and agency personnel in resolving billing related work and system problems.


Duties and Responsibilities:

  • Monitors daily administrative activities related to company direct bill operations. Identifies unusual transactions to resolve customer payment and policy equity issues. Validates and processes daily EFT signups and one-time manual payments.
  • Reviews daily/weekly/monthly direct bill database queries to ensure proper operations of direct bill system and addresses any irregular output produced by the queries.
  • Assists the direct bill systems development team with testing, evaluation and implementation of business rule changes, billing plan modifications and upgrades to the billing system.
  • Determines whether there have been processing errors with daily XML files. Makes manual payment entries into the billing system, transfers balances from one account to another where appropriate, and reverses payments where payments have rejected and must be unapplied to an account.
  • Maintains a thorough understanding of billing related systems workflow and operations for the purpose of being conversant with personnel involved and their daily and periodic activities.
  • Responsible for the review and monitoring of direct bill accounts moving to a collection and recovery status within authority.
  • Reviews and/or monitors direct bill accounts for quality assurance purposes.
  • Performs related duties as situation dictates such as participating in special projects.

National Indemnity Company offers a comprehensive benefits package which includes insurance, retirement plan with company match, educational assistance reimbursement paid at 100% up front, comprehensive wellness program and many other benefits. 



Basic Qualifications:

  • Bachelor degree in business, mathematics or related field or equivalent work experience
  • Excellent math skills and aptitude
  • 1-2 years related work experience
  • Personal computer and related software, including Excel and Word
  • Excellent oral and written communication with all levels of the organization and individuals outside the organization
  • Mathematical and statistical analysis
  • Design and use computer programs to analyze data
  • Excellent grammar, punctuation, and spelling
  • Excellent customer service skills

Preferred Qualifications:

  • Principles of finance, business, insurance, insurance accounting and statistics
  • Company and department practices and procedures
  • Insurance industry experience
  • Insurance underwriting
  • Insurance agency operations

Job Details

Date Posted November 15, 2017
Date Closes December 15, 2017
Requisition 2032
Address 1314 Douglas Street
Located In Omaha, NE
Work At Omaha World Herald Building
Job Type Full-time Employee
Compensation Salary, Based on Experience
Experience Level Entry Level (0-2 yrs. experience)
SOC Category 43-9041.02 Insurance Policy Processing Clerks
Zipcode 68102-1944

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Cafeteria / Food
  • Continuing Education Program
  • Flexible Hours
  • Health Fair
  • Holiday Party
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Tuition Reimbursement
  • Wellness Program
  • Workout Facilities

This job requires the following skills

  • Business - Analysis
  • Business - Communication
  • Business - Math
  • Customer Service
  • Data Entry
  • Document Processing
  • Editing and Proofreading
  • Filing
  • Quality Control
  • Microsoft - Excel
  • Microsoft - Outlook
  • Billing / Invoicing
  • Excel Pivot Tables
  • Insurance Claims Processing - Auto
  • Insurance Claims Processing - Business, Workers Comp
  • Insurance Claims Processing - Homeowners, Renters, Condo
  • Insurance Claims Processing - Life
  • Insurance Claims Processing - Motorcycle, Boat, Rec. Vehicle
  • Insurance Claims Processing - Other Lines
  • Finance / Insurance / Banking - Other Software
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...