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Customer Service Associate - 2nd Shift

Nebraska Medicine Omaha, NE
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Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Please note that this position may require an assessment after completion of the application. Please plan for an additional 20 - 30 minutes to complete this.

Shift:

Second Shift (United States of America)

Customer Service Associate - 2nd Shift

Customer Service Associate

Shift Details:

2nd Shift - 2:00p - 10:30p. This role does require some weekends.

Once training is complete, this position can be done in the office, work from home, or a hybrid of part time remote and part time in the office. If working from home, you may need to come in for team/department meetings, etc.

Why Nebraska Medicine:

Our shared values reflect who we are and why we're here and include, Innovation, Teamwork, Excellence, Accountability, Courage and Healing.

* Competitive Benefits including retirement match contribution, PTO accrual, tuition reimbursement

* Lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care

* Forbes Magazine recognizes us in their list of American's top employers and the best employer in Nebraska


Provide the highest quality of customer service for patients and their families, physicians, employees, and general public who contact the Clinical Enterprise. Utilize department specific computer tools and database to accurately record and communicate to our internal and external customers.


Required Qualifications:

* Minimum of two years customer service experience to include working with multi-line telephone systems required.

* High school education or equivalent required.

* Ability to demonstrate customer relations skills and the ability to work under pressure while making sound decisions required.

* Demonstrate written and oral communication skills and the ability to problem-solve is required.

* Ability to maintain confidentiality is required.

* Must possess the ability to work independently and contribute to a team environment required.


Preferred Qualifications:

* Customer service experience in the healthcare environment preferred.

* Associate's degree in business, communications, marketing, or related field preferred.

* Proficient in Microsoft Word preferred.

* Bilingual, Spanish as a first/second language preferred.

* Knowledge of medical terminology preferred.



Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.




Date Posted September 27, 2022
Date Closes October 12, 2022
Requisition REQ-8254
Address East Campus Corp Pavilion
Located In Omaha, NE
SOC Category 00-0000.00
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